Local government revenues officer
Career outlook for local government revenues officer
UK Salary Ranges
Entry-level
£17,500
£17,500
Experienced
£37,000
£37,000
Currently employed in Scotland
17,300
Salary information is provided by the "National Careers Service". "Oxford Economics" supplies job forecasts and employment figures. Due to COVID-19 the jobs market is constantly changing. Some of the information may not reflect the current situation.
What's it like?
You would help to collect the money needed to pay for local public services. You’d explain to people how much their contribution is. You could also help people get the financial help they're entitled to. You would work for a local council and deal with housing benefits, rents, council tax and non-domestic rates.
As a revenues officer you would collect rents, council tax, non-domestic or business rates and deal with the related administrative work. You’d apply the rules carefully and fairly so that everyone pays the right amount and gets the money they are entitled to.
You would:
- Calculate rents, council tax and business rates
- Send bills and reminders
- Collect and record payments
- Deal with enquiries face to face and by phone, email and post
- Keep accurate clerical and computerised records
- Recover arrears of rent or council tax
- Make home and business visits
- Identify possible discounts on charges like council tax and business rates
- Take legal action where necessary
- Attend court when required
As a benefits officer, you would arrange the payment of housing and council tax benefits.
You would:
- Check if a person is eligible for benefits
- Check and process claim forms
- Arrange payments
- Communicate with other services like social services, housing associations and government departments
- Deal with enquiries face to face and by phone, email and post
- Keep accurate paper and computer records get back money when a benefit has been wrongly paid
- Arrange legal action when necessary
With experience, you may also work on housing valuations or investigate potential cases of fraud.
In both roles, you would deal with a wide variety of people and need to clearly explain complex rules and processes to them. People may become upset or angry, so you’d need to be tactful but also assertive.
Working conditions
Hours
Environment
Travel
UK employment status
Full-time
54%
Part-time
45%
Self employed
1%
Create a qualification route
We've found some examples of the qualifications that could help you get this job.
Discover my routeSearch course options
Thinking about your future? There are lots of courses available that could interest you. Use our course search to explore course options.
Find coursesSearch job opportunities
If you're looking for your new career our job search can help you. Discover interesting opportunities and decide your next steps.
Find a jobTop skills
Here are some of the skills needed for this job. Sign in to see how your skills match up.
- Attention to detail
- Verbal communication
- Written communication
- Cooperating
- Questioning
- Observation
- Working with numbers
- Problem solving
Skills Explorer
Your skills can help you choose the career that's right for you. You can build your skills through work, study or activities you do in your spare time.
Our Skills Explorer tool will help you understand what skills you have and match them to jobs that might suit you.
Use the Skills Explorer toolGetting in
Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you'll need.
Qualifications
Qualifications at SCQF Level 4-5 minimum.
Useful subjects
- Maths (required by most employers)
- English (required by most employers)
- Business
- ICT
- Administrative and numerate subjects
Helpful to have
Qualifications that demonstrate ICT, administrative and financial skills such as Skills for Work Financial Services (SCQF level 5).