Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary


Currently employed in Scotland


Five year job forecast


"LMI for All" supplies our salary and employment status information. "Oxford Economics" supplies job forecasts and employment figures.

What's it like?

You would make sure a doctor’s office runs smoothly so patients get the best service possible.

You would make appointments, deal with patients’ queries and work closely with health professionals.

You could work for a:

  • Consultant in a hospital
  • Director or chief executive of an NHS trust
  • GP surgery
  • Private practice
  • University or research department
  • Pharmaceutical company

You would:

  • Handle enquiries from patients
  • Organise a consultant's or director’s diary
  • Make travel arrangements
  • Manage a consultant's waiting list
  • Update patient records
  • Send samples for medical testing
  • Make sure that test results are filed with the right patient notes
  • Type patient letters and clinical reports
  • Manage a filing system
  • Oversee an office budget.

You might lead a team of secretaries. You would manage their workload and make sure they had all the equipment they needed to do their job.

You can see more about this role in the National Health Service on the Medical Secretary/personal assistant page of the NHS Careers website


Working conditions


In a full-time job you would usually work 9am to 5pm, Monday to Friday. Part-time work and job sharing are often available.


You would work in an office, but in some jobs you could also spend some time at a reception desk. As this is a responsible role where you are working closely with health professionals and the general public, you will be expected to have a smart and professional appearance.

UK employment status





Self employed


Here are some of the skills needed for this job. Sign in to see how your skills match up.

  • Negotiating
  • Motivating others
  • Managing resources
  • Developing a plan
  • Attention to detail
  • Verbal communication
  • Written communication
  • Working with numbers
  • Problem solving

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on


Qualifications at SCQF levels 4 to 5 or a work-based qualification such as a Scottish Vocational Qualification in Administration (SVQ level 2/3).

 You could do an Modern Apprenticeship in Business and Administration.

Useful subjects

  • Maths
  • English (required by most employers)
  • Business
  • ICT
  • Administrative subjects

You will also need

A typing or word processing qualification is useful and sometimes essential. 

Helpful to have

A course in administration or business may be helpful at National Certificate (SCQF level 4), National Qualification (SCQF level 4) or Higher National Certificate (SCQF level 7).