Career outlook for civil service administrative officer
UK Salary Ranges
Currently employed in Scotland
What's it like?
You would provide vital services to the public. You’d give people information and answer their questions. Or you could review a person’s situation and help decide which services can help them.
You could work in any of the Scottish Government directorates and agencies that serve the public, for example:
- Communities Directorate
- Enterprise, Environment and Innovation Directorate
- Finance Directorate
- Creative Scotland
- Education Scotland
- Forestry Commission Scotland
Depending on which department or agency you worked for you would:
- Handle enquiries from the public in person, by telephone or email
- Provide information to deal with customer queries
- Research information
- Contact customers to follow up enquiries
- Process benefit payments
- Update computerised and paper-based records
- Do filing, photocopying and other administrative tasks
- Deal with complaints
You might also be responsible for reviewing customer cases and making decisions based on set rules and regulations. You would refer any complex queries or cases, which required discretion or judgement, to an executive officer.
With experience, you could start to deal with more complex enquiries or complaints, or take on more specialist work related to your department.
UK employment status
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- Verbal communication
- Written communication
- Attention to detail
- Developing a plan
- Time management
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