Receptionist

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would greet visitors to the organisation you work for. As the first point of contact you would help people with their enquiries.

You could work in all kinds of locations, including businesses, schools, hospitals, sports centres and hotels.

Depending on where you work, you would:

  • Greet visitors and direct them to the right person or place
  • Look after the visitors book and give out security passes
  • Answer enquiries in person, on the phone and by email
  • Provide or send out information
  • Manage a booking system
  • Provide refreshments
  • Keep the reception area tidy

As a medical or dental receptionist you would arrange people’s appointments and take payments for treatments.

You should be friendly and able to deal with lots of different people. Sometimes people might be difficult because they are impatient or upset so you’d need to be polite but firm.

It would be important to follow safety and security procedures and put them into effect, such as checking who is going in and out of the building.

In some companies, especially if the reception area is not busy, you could have other tasks. For example, you might:

  • Book transport and travel
  • Organise meeting rooms
  • Do basic clerical work
  • Handle cash
  • Do simple bookkeeping

Some large organisations and office buildings contain several companies. In this type of location you may act as a receptionist as well as work as a security officer.

Working conditions

Hours

You would usually work 9am to 5pm, Monday to Friday. However, organisations like hotels and restaurants will often cover weekends and evenings using a shift rota. Part-time work is normally available.

Environment

You would sit behind a reception desk.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Working as part of a team
  • Helping customers
  • Working on your own
  • Using computers
  • Planning and organising

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on Apprenticeships.scot.

Qualifications

Although there are no set routes to employment, some employers will look for qualifications at SCQF level 4 /5 or relevant work-based experience and qualifications such as Scottish Vocational Qualification in Business and Administration (SVQ level 2/3).

If you decide to study a business or administration National Certificate or National Qualification, the entry requirements vary from no formal qualifications up to three to four subjects at National 4/5.

Some courses include units in reception skills. 

Useful subjects

  • English (required by most employers)
  • Administrative subjeects
  • Business
  • ICT
  • Maths.

Languages may be important for some roles.