This course is aimed at dealing with people assertively during conflict situations, and is appropriate for all those who intend to operate in the public and private sector and whose activities will bring them into contact with others; including customers, members of the public, patients or clients.The course consists of the following topics:Law relating to Reasonable ForceTriggers of conflictResolving confrontational situationsPersonal safety Tutor support is available through discussion and interaction throughout training but not for examination.An online multiple choice examination has to be achieved to obtain the award.

This one day Elementary Food Hygiene course has been designed to address the food safety and hygiene needs of the catering, manufacturing and retail sectors.Designed for anyone working in an environment where food is prepared cooked and handled. The training covers the following topics:• Food safety & hygiene hazards• Bacteria and their characteristics• Food poisoning / prevention• Food handling• Food premises and equipmentA multiple choice examination has to be achieved to obtain each award in this opportunity.Entry requirementsThere are no formal entry requirements.Tutor support is available through discussion and interaction throughout training but not for examination.An online multiple choice examination...

This one day Cleaning and Disinfection course has been designed to address the importance of good hygiene within the catering, manufacturing and retail sectors.Designed for anyone working in an environment where cleaning is essential.The benefits of high standards of cleaning and disinfection:• the disadvantages and costs of poor cleaning and disinfection• The legal and moral reasons for cleaning and disinfection• Employers and employees role and responsibilities• Cleaning schedules• Correct use of chemicals• record keeping• Cleaning equipment and ProcessesA multiple choice examination has to be achieved to obtain each award in this opportunity.Entry requirementsThere are no formal entry requirements.Tutor support is available through discussion and interaction throughout training...

This 3 day SQA certificated course (SCQF level 5) is designed to enable learners to understand and deal with Mental Health & Wellbeing. Course Content includes: - reduce stigma surrounding mental health - arm  people with healthy coping strategies - promote knowledge of the impact of mental health on behaviour - dispel myths surrounding mental health - promote understanding of positive and negative impacts on mental health - help individuals to make the right choices - promote understanding of the potential uses and impact of social media and the internet - create resilienceThis course is suitable for individuals who are...

This 1 day SQA certificated course (SCQF level 5) is designed to enable learners who wish to develop skills, knowledge and understanding of customer care. During the course candidates will consider how to identify customers, their needs and how these needs can be met. Procedures for dealing with dissatisfied customers are also considered. The practical nature of this Unit allows candidates to gain a real insight into customer care. This course is carried out over 1 day. The assessment is a written work book, which is completed during the course of the  training.Tutor support is available through discussion and interaction...

In this course you will learn how your mind works, how we programme ourselves and how habits are formed that can have a negative impact on your ability to succeed. You will be given the knowledge on how to break a habit and an insight into how your Beliefs, Expectations and Attitude drive your Behaviour. You will learn how to deal with pressure and expectations from others around you and how to empower yourself to set your own, achievable goals for the future. “If you don’t know where you are going how are you going to get there”

In this course you will obtain the basic knowledge and confidence to create an up to date CV. To obtain this you will understand the reasons for and benefits of creating a good quality CV, understand the correct method of laying out a CV, are able to communicate personal characteristics and create a personal profile and are able to identify key skills and abilities for chosen employment area.On the back of developing a CV that is fit for purpose customers should be aware of how interviews will take place and how your CV has an impact on your interview. We...

This three-day course is designed for those who intend to work safely and deal with first aid emergencies, in an environment where customers have food prepared and served to them. Part of the course consists of operating safely and hygienically within this type of environment, as well as how to deal with customers in a professional manner.This combination of courses would be suitable for people that strive to operate within cafes, restaurants, etc. where customers are present.Tutor support is available through discussion and interaction throughout training.On successful completion of this course you will achieve certification for Level 2 Food...

This two-day course is designed for those who intend to operate in an environment where food is prepared, cooked, handled and served to customers. Part of the course consists of working safely within this type of environment which includes how to work safely as well as deal with customers that may become unreasonable. This combination of courses would be suitable for people that strive to operate in a healthy clean environment were food is stored, prepared, cooked and served to customers.Tutor support is available through discussion and interaction throughout training but not for examination.

Control of Substances Hazardous to Health + Infection ControlThis two-day course is designed for those who intend to operate in an environment where hazardous substances are handled and stored. Part of the course consists of working safely within this type of environment which includes how to safely move and work with hazardous substances, and control the risk of infection.This combination of courses would be suitable for people that strive to operate safely in an environment where customers are present, and hazardous substances are utilised.Tutor support is available through discussion and interaction throughout training.On successful completion of this course you will...