Conflict Management

Course description

This course is aimed at dealing with people assertively during conflict situations, and is appropriate for all those who intend to operate in the public and private sector and whose activities will bring them into contact with others; including customers, members of the public, patients or clients. The course consists of the following topics: Law relating to Reasonable Force Triggers of conflict Resolving confrontational situations Personal safety Tutor support is available through discussion and interaction throughout training but not for examination. An online multiple choice examination has to be achieved to obtain the award.