Patient transport service controller

Scheduled care coordinator PTS controller
Healthcare
Protect

Career outlook for

Figures and forecasts for roles at the same level, which require similar skills and qualifications.

Average UK salary

Currently employed in Scotland

Jobs forecast

This information is supplied by LMI For All, where data is currently available for Scotland.

What's it like?

You would arrange transport for people who have no other way of getting to health appointments safely and on time.

Patient transport services (PTS) are part of the scheduled care ambulance control team. The service is usually for people who are elderly, have disabilities, or are frail and vulnerable.

You would:

  • Deal with requests for transport from patients, relatives and healthcare professionals
  • Take accurate records of patients’ details
  • Make decisions on the best use of vehicles and drivers
  • Book transport slots for the same day, the following day or up to eight weeks ahead

When deciding on the best form of transport, you would ask about the patient and the level of support needed on their journey. You would think about whether the patient can walk, whether they need a wheelchair and whether they will need a stretcher.

Most jobs are in the National Health Service (NHS), working for the Scottish Ambulance Service. The NHS salary for this role is covered by the Agenda for Change pay rates. You can check the salary for this role on the NHS Careers website.

Working conditions

Hours

You would usually work 37.5 hours a week, including weekends, bank holidays and shifts covering times when the scheduled care ambulance service is available. Part-time hours may also be available.

Environment

You would work in an office as part of a team.

UK employment status

Full-time

Part-time

Self employed

Here are some of the skills that people in this job would be most likely to have:

  • Communicating with people
  • Listening to people
  • Explaining things
  • Working as part of a team
  • Being tactful
  • Working on your own
  • Using computers
  • Planning and organising
  • Time management
  • Paying attention to detail

Build your skills

Your skills can help you choose the career that’s right for you. You can build your skills through work, study or activities you do in your spare time.

To understand more, have a look at what are my skills?

Keep track of your skills in your account and find the jobs, opportunities and courses that suit you.

Click here to view / add your skills

Getting in

Entry requirements for courses can change. Always contact the college, university or training provider to check exactly what you’ll need.

Foundation Apprenticeships

Choosing a Foundation Apprenticeship as one of your subjects in S5 and S6 can help you get a head start with this type of job.

You'll get an SCQF level 6 qualification (the same level as a Higher) plus valuable work placement experience and skills you can't learn in a classroom.

Interested? Find out what's on offer at your school on Apprenticeships.scot.

Qualifications

There are no formal qualifications required to enter this role but most employers value a good general education.

Useful subjects

  • English
  • Maths
  • Administration
  • ICT
  • Care

Helpful to have

Qualifications that show:

  • Understanding of the sector such as Skills for Work Health Sector (SCQF level 6)
  • Customer care skills such as a Scottish Vocational Qualification in Customer Services (SVQ level 2/3)