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Imagine waking up to a coffee maker that predicts your needs, a self-driving car, and a phone that writes essays for you. This AI-powered world exists today. In this course, you will explore artificial intelligence concepts that are provided in…

Amazon Connect APIs offer the flexibility to integrate contact center functionality into organizations' applications. With Amazon Connect APIs, organizations can streamline complex administrative tasks across different lines of business. With…

Imagine that you are the manager of a growing customer service department. Your team handles hundreds of calls each day, but you are noticing bottlenecks in your processes. Customers must repeat information to different agents, wait times are…

Amazon Connect offers built-in agent applications that improve agent productivity and experience. These browser-based applications give contact centers quick access to easy to use pre-built interfaces. Depending on their specific business needs,…

Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly…

Amazon Connect chat and messaging channels allow your customers to reach your organization through text-based communications. The supported Amazon Connect text-based channels are web chat, mobile chat, Short Message Service (SMS), and third-party…

Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications…

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Communications Specialists learning plan. After passing this assessment, the trainee will be granted the Amazon Connect Communication…

This collection of learning resources have been created specifically for learners who may have the responsibilities or play the role of Amazon Connect Communications Specialist in their organization.

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console. This course…

With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of…

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Conversational…