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Amazon Connect offers straightforward, self-service configuration and provides dynamic, personal, and natural customer engagement at any scale. In this course, you will learn the benefits, typical use cases, and core concepts of interactive voice…

With Amazon Connect, organizations can build custom agent applications tailored to their specific requirements. In this course, you will learn the benefits, typical use cases, and core concepts of building a Custom Contact Control Panel (CCP). You…

Amazon Connect offers an agent workspace for managing contacts and resolving issues. Agents gain access to contact information and product knowledge to handle voice, chat, or task contacts effectively. Additionally, Amazon Connect provides…

Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. This…

With Amazon Connect you can stream real-time contact center data for building custom business solutions. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect data streaming. You will explore design…

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Developer learning plan. After passing this assessment, the trainee will be granted the Amazon Connect Developer accreditation. This training…

This collection of learning resources have been created specifically for learners who may have the responsibilities or play a role of Amazon Connect Developer in their organization.

Amazon Connect offers the tools and techniques you can use to build applications and integrations for your cloud-based contact center. You can interact with Amazon Connect programmatically using APIs, SDKs, and the command-line interface. In this…

With Amazon Connect Flows, organizations apply advanced capabilities to optimize contact center operations, and enhance agent productivity. In this course, you will learn the benefits, common uses, and functionality of Flows modules and…

An Amazon Connect Flow defines how a customer experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR) systems and optimize routing. For example, by using Flows,…

An Amazon Connect Flow defines how a contact experiences an organization's contact center from start to finish. Flows enable businesses to customize their Interactive Voice Response (IVR), and optimize routing. For example, by using Flows, IVR…

The integration between Amazon Connect flows and AWS Lambda enhances functionality in contact center operations. Lambda functions extend the capabilities of Amazon Connect flow by accessing other Amazon Web Services (AWS) services and third-party…