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In this course, you will learn how to find important information about Amazon CloudFront distributions. You will also learn how to analyze response headers and monitor your distribution. We will share guidance on how to use this information to…

With Amazon CloudFront, you can deliver digital content to users around the world quickly and reliably through a global network of edge locations. The service stores copies of your content in data centers worldwide. When users access your website…

Learn how to effectively use CloudHSM to create secure cryptographic operations and key management solutions in the AWS Cloud.

In this course, you will learn how to gather information about Amazon CloudWatch and use this information to help troubleshoot common issues. You will also learn how to provide effective support case details if you need to escalate to Amazon Web…

In this course, you will learn the benefits and technical concepts of Amazon CloudWatch. Using CloudWatch, developers and operators can improve the performance and availability of their applications. CloudWatch helps you observe and monitor…

Infrastructure as Code (IaC) for Amazon Connect deployments offers considerable advantages for organizations to effectively manage their contact centers. By using AWS CloudFormation and the AWS Cloud Development Kit (AWS CDK), organizations can…

In this course, you will learn how to gather information about Amazon Connect and use this information to help troubleshoot common issues. You will also learn how to provide effective support case details if you need to escalate to Amazon Web…

This course will help you understand how to access Amazon CloudWatch and use CloudWatch Logs to create insights, metric filters, dashboards, and alarms to monitor and troubleshoot the performance of your Amazon Connect contact center. This course…

In this course, you will explore how AI is improving agent productivity and effectiveness through real-time assistance tools, automated workflows, and advanced analytics. Learn how technologies such as AI-powered agent assistance and summarization…

Transform your customer experience with the AI-powered self-service capabilities of Amazon Connect. This course explores how intelligent automation can reduce call volumes, enhance customer satisfaction, and lower operational costs. You will learn…

This comprehensive online course explores how artificial intelligence enhances supervisor capabilities within Amazon Connect contact centers. You will learn about tools and techniques to analyze conversations and monitor agent performance. You…

Transform your contact center operations with the cutting-edge AI workforce optimization capabilities of Amazon Connect. This comprehensive course explores how AI revolutionizes workforce management in contact centers, from performance evaluation…