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Learn to configure knowledge management in Dynamics 365 Customer Service and Contact Center. Set up knowledge tables and settings, author and publish articles with AI assistance, configure internal search, and connect external knowledge sources.

Units in this learning path:

• Introduction
• 1 Knowledge Management Overview
• 2 Creating and Defining Knowledge Articles
• Configure Knowledge Agent
• 4 Managing Article Versions Categories Translations
• Configure Internal Knowledge Search
• Integrate External Knowledge Sources
• 7 Knowledge Check
• 8 Summary

Products: Dynamics 365, Dynamics Customer Service, Dynamics Contact Center

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Knowledge Management

Duration: 60 minutes

Learn to configure and use accruals and allocations in finance, ensuring accurate revenue and expense tracking by distributing amounts across ledger accounts.

Units in this learning path:

• 1 Configure Ledger Allocations Accruals Intro
• 2 Configure Apply Accrual Schemes
• 4 Exercise Configure Use Accrual Schemes
• 3 Configure Ledger Allocation Rules
• 5 Exercise Config Test Ledger Allocation Rules
• 6 Config Ledger Allocations Accruals Quiz
• 7 Config Ledger Allocations Accruals Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant

Level: Intermediate

Subjects: Finance Accounting

Duration: 84 minutes

Discover how to set up and handle letters of guarantee in Dynamics 365 Finance, to ensure payment in case of default.

Units in this learning path:

• 1 Configure Letters of Credit Introduction
• 2 What Is Letter of Credit
• 3 What Letter Guarantee
• 4 Configure Letter of Credit
• 5 Process Letter of Credit
• 6 Configure Letter of Guarantee
• 7 Process Letter of Guarantee
• 8 Configure Letters of Credit Quiz
• 9 Configure Letters of Credit Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant

Level: Intermediate

Subjects: Finance Accounting

Duration: 59 minutes

Configuring manufacturing execution is crucial because it streamlines production processes, enhances visibility into real-time operations, improves efficiency, reduces downtime, and ensures accurate tracking of materials and work orders. This leads to better decision-making, optimized resource use, and improved product quality, ultimately driving greater overall performance in manufacturing operations.

Units in this learning path:

• Introduction
• Configure Manufacturing Execution
• Setup Time Attendance
• Control Production with Manufacturing Execution
• Create Process Report
• Calculate Approve Raw Time Registrations
• Report Finished from Job Card Device
• Lab Manufacturing Execution
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Supply Chain Management

Duration: 60 minutes

In this module you learn how to use Application Insights to monitor application performance and how to use current monitoring and tuning tools to improve performance of Azure SQL database applications.

Units in this learning path:

• Introduction
• Understand Application Insights
• Application Insights Sampling
• Diagnostic Settings Resource Logs
• Azure SQL Insights
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 40 minutes

In this module, you learn how the Azure Monitor Agent can be deployed to IaaS VMs, how VM Insights can be used to monitor IaaS VM performance, and how to enable data collection rules to collect operating system and application logs.

Units in this learning path:

• Introduction
• Deploy Azure Monitor Agent Iaas Vm
• Monitor Performance with Vm Insights
• Configure Data Collection Rules Iaas Vm Logs
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 36 minutes

In this module, you learn how to use the following Azure Network Watcher functionality to monitor and diagnose Azure networks: Azure Network Watcher topology. Connection Monitor. IP flow verify and NSG diagnostics. Packet capture.

Units in this learning path:

• Introduction
• Topology
• Connection Monitor
• Ip Flow Verify Network Security Group Diagnostics
• Packet Capture
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 35 minutes

Write data to multiple regions using Azure Cosmos DB for NoSQL.

Units in this learning path:

• Introduction
• Understand
• Support Sdk
• Understand Conflict Resolution Policies
• Create Custom Conflict Resolution Policy
• Exercise Connect to Multi Region Write Account Sdk
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Databases

Duration: 41 minutes

Configure network-layer access controls for Azure Storage accounts. Apply firewall rules, define virtual network and IP-based access, configure resource instance rules for Azure AI services, manage trusted service exceptions, and implement private endpoints to eliminate public endpoint exposure.

Units in this learning path:

• Introduction
• Describe Storage Network Security
• Configure Vnet Ip Rules
• Configure Resource Instance Rules
• Implement Private Endpoints
• Knowledge Check
• Summary

Products: Azure, Azure Storage, Azure Virtual Network, Azure Private Link

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security, Networking

Duration: 21 minutes

Learn how to implement network security groups, and ensure network security group rules are correctly applied.

Units in this learning path:

• Introduction
• Implement
• Determine Nsg Rules
• Determine Nsg Effective Rules
• Create Nsg Rules
• Implement Asgs New
• Interactive Lab Simulation Network Groups
• Knowledge Check
• Summary Resources

Products: Azure

Roles: Administrator

Level: Intermediate

Subjects: Identity Access, Networking

Duration: 43 minutes

This module is designed to help learners understand the importance of configuring pipelines to use variables and parameters securely in Azure DevOps.

Units in this learning path:

• Introduction
• Ensure Parameter Variable Types
• Identify Restrict Insecure Use Parameters Variables
• Move Parameters Yaml File
• Limit Queue Time Variables
• Validate Mandatory Variables
• Lab Configure Pipelines Securely Use Variables Parameters
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos

Roles: Administrator, Developer, Devops Engineer, Security Engineer, Security Operations Analyst, Solution Architect, Student, Support Engineer

Level: Intermediate

Subjects: Devops, Cloud Computing, Cloud Security, Key Management, Information Protection Governance, Identity Access, Compliance

Duration: 44 minutes

Configure authentication, network isolation, encryption, and access controls for Azure SQL Database and SQL Managed Instance. Implement Microsoft Entra ID–only authentication with managed identity access for AI workloads, deploy private endpoints, and apply transparent data encryption, dynamic data masking, and row-level security to protect sensitive financial data.

Units in this learning path:

• Introduction
• Configure Authentication Managed Identity
• Implement Network Isolation
• Encrypt Protect Data
• Apply Data Masking Row Level Security
• Knowledge Check
• Summary

Products: Azure, Azure SQL Database, Azure SQL Managed Instance

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security, Databases

Duration: 21 minutes