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Turn incoming records into routing decisions with classification, queue selection, prioritization, assignment methods, and AI-assisted models in Dynamics 365 Customer Service.

Units in this learning path:

• Introduction
• Work Item Classification
• Routing Work
• Configure Queues
• Intelligent Routing
• Knowledge Check
• Summary

Products: Dynamics Customer Service, Dynamics 365

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 46 minutes

Configure secure authentication and least-privilege permissions for workload identities in AI environments using Microsoft Entra. Focused on app registrations, managed identities, and service principals.

Units in this learning path:

• Introduction
• Identify Setup Risks AI Workload Identities
• Configure Secure Authentication AI Workloads
• Assign Least Privilege Access
• Secure Access Dependent Services
• Validate Maintain Workload Identity Configuration
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 49 minutes

Learn how to plan, create, and configure Security Copilot workspaces for enterprise segmentation. Configure capacity, data residency, roles, plugins, and agent routing for multi-team deployments.

Units in this learning path:

• Introduction
• Plan Workspace Deployment
• Create Workspace
• Configure Workspace Access Settings
• Assign Workspaces Integrated Agents
• Monitor Manage Workspace Capacity
• Knowledge Check
• Summary

Products: Security Copilot

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security

Duration: 45 minutes

This module examines each of the tasks that an organization must complete to successfully configure its Microsoft 365 experience.

Units in this learning path:

• Introduction
• Explore Your Microsoft 365 Cloud Environment
• Configure Organizational Profile Microsoft 365
• Manage Tenant Subscriptions Microsoft 365
• Integrate Customer Engagement Apps
• Configure Sharing Settings Sharepoint Onedrive
• Configure Teams Settings
• Enable Unified Audit Logging
• Complete Tenant Configuration Microsoft 365
• Knowledge Check
• Summary

Products: Office 365

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Business Applications, Compliance, Identity Access, Insider Risk, It Management Monitoring, Productivity, Security, Threat Protection

Duration: 56 minutes

Configure your Microsoft Sentinel environment

Modules in this learning path:

• Intro to Azure Sentinel
• Create Manage Azure Sentinel Workspaces
• Query Logs Azure Sentinel
• Use Watchlists Azure Sentinel
• Utilize Threat Intelligence Azure Sentinel
• Integrate Microsoft Defender Xdr with Microsoft Sentinel

Products: Azure Log Analytics, Microsoft Sentinel, Microsoft Defender

Roles: Security Operations Analyst

Level: Intermediate

Subjects: Threat Protection

Duration: 225 minutes

Configure your data in finance and operations apps

Units in this learning path:

• Introduction
• Create Entities
• Manage Security
• Integrate Office
• Knowledge Check
• Exercise Create Data Entity
• Exercise Use Excel View Update Data
• Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Human Resources, Dynamics Scm

Roles: Administrator, Business Analyst, Business User, Developer, Functional Consultant, Solution Architect

Level: Beginner

Subjects: Process Workflow, Data Management

Duration: 16 minutes

Learn how to set up legal entities, design mobile apps, and implement integrations as a functional consultant.

Modules in this learning path:

• Plan Config Global Address Book in Dynamics 365 Finance Ops
• Plan Implement Legal Entities in Dynamics 365 Finance Ops
• Setup Batch Jobs in Dynamics 365 Finance Ops
• Create Use Workflows in Dynamics 365 Finance Ops
• Mobile Experiences Finance Operations
• Personalize Dynamics 365 Finance Ops
• Implement Common Integration Features in Dynamics 365 Finance Ops
• Feature Management Finance Operations

Products: Dynamics 365, Dynamics Finance

Roles: Business User, Functional Consultant, Administrator

Level: Intermediate, Advanced

Subjects: Architecture, Finance Accounting, Supply Chain Management

Duration: 720 minutes

Configure your user interface in finance and operations apps

Units in this learning path:

• Introduction
• Managing Menus Favorites
• Managing Menus Dashboards Role
• Managing Menus Kpis
• Managing Forms Fields
• Managing Forms Filters Ranges
• Configuring Reports
• Knowledge Check
• Exercise Create Favorites
• Exercise View Role Based Dashboards
• Exercise Change Form Fields Queries
• Exercise Change Report Output
• Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Human Resources, Dynamics Scm

Roles: Administrator, Business Analyst, Business User, Developer, Functional Consultant, Solution Architect

Level: Beginner

Subjects: Business Applications

Duration: 40 minutes

Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.

Units in this learning path:

• Introduction
• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Microsoft Teams Rooms Management Options
• Manage Surface Hub
• Configure Microsoft Teams Sip Gateway
• Manage Microsoft Teams Displays
• Remote Provisioning Sign Teams Phones
• Update Microsoft Remotely
• Manage Microsoft Teams Device Tags
• Knowledge Check
• Summary & Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 82 minutes

This course covers configuring and deploying an Amazon Virtual Private Cloud (Amazon VPC) with multiple subnets across two Availability Zones beyond the fundamental level. The course also covers best practices and common use scenarios for a…

In this module, you'll learn how to confirm access and assign roles in Surface portals. You'll understand the importance of confirming access and assigning appropriate roles to users in order to ensure a secure and efficient experience when using Surface portals.

Units in this learning path:

• Introduction
• Verify Whether a Microsoft Tenant Exists
• Identify the Global Administrator
• Assign Suitable Roles for Surface Portals
• Knowledge Check
• Summary

Products: Surface

Roles: Administrator, Business Leader, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 15 minutes

Connect Azure assets to Microsoft Defender for Cloud

Units in this learning path:

• Introduction
• Explore Manage Your Resources with Asset Inventory
• Configure Auto Provisioning
• Manual Azure Monitor Agent Provisioning
• Knowledge Check
• Summary Resources

Products: Azure, Defender For Cloud

Roles: Security Operations Analyst

Level: Intermediate

Subjects: Cloud Security, Threat Protection, Asset Management, Inventory Management

Duration: 35 minutes