Explore digital courses

Discover how to modify custom connector behavior at runtime using policies for data conversion, routing requests, and setting parameters.

Units in this learning path:

• 1 Introduction
• 2 Expressions Runtime
• 3 Policies Data Conversion
• 4 Configure Host Url Routing
• 5 Add Update Values
• 6 Exercise
• 7 Check
• 8 Summary

Products: Power Platform, Power Automate

Roles: Maker

Level: Intermediate

Subjects: Process Workflow

Duration: 35 minutes

Process manufacturing is associated with formulas and manufacturing recipes, whereas discrete manufacturing uses discrete units and bills of materials. Process manufacturing is used in manufacturing environments where production is completed in batch or semi-continuous processes.

Units in this learning path:

• 01 Configure Process Manufacturing Intro
• 02 Item Types
• 03 Production Type Setup
• 04 Setup Packaging and Batch Attributes
• 05 Shelf Life Related Setup
• 06 Item Model Group Product Compliance Approved Vendors
• 11 Catch Weight
• 12 Transaction Adjustments
• 13 Catch Weight Item Handling Policy
• 14 Supported Scenarios
• 15 Catch Weight Tags
• 20 Configure Approved Vendors
• 21 Exercise Create Approved Vendor List
• 22 Exercise Create Use Partial Visibility Catch Weight Item
• 23 Exercise Use Catch Weight Items
• Exercise
• 30 Configure Process Manufacturing Quiz
• 31 Configure Process Manufacturing Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant

Level: Intermediate

Subjects: Manufacturing Processes

Duration: 124 minutes

Design a queue strategy that gets every customer to the right customer service representative fast. Configure queue types, classification rules, overflow handling, and assignment methods to eliminate routing bottlenecks and keep your contact center running at peak efficiency.

Units in this learning path:

• Introduction
• Create Manage Queues
• Manage Queue Availability
• Control Queue Behavior
• Knowledge Check
• Summary

Products: Dynamics 365

Roles: Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 34 minutes

Learn how to build a dependable email intake channel that captures eligible requests, prevents duplicate cases, preserves customer context, and gets work to the right representative.

Units in this learning path:

• Introduction
• Plan Email Intake
• Prepare Queue Mailbox
• Design Automatic Case Creation
• Route Email Originated Work
• Validate Email Intake
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 47 minutes

Configure replication and manage failovers in Azure Cosmos DB

Units in this learning path:

• Introduction
• Understand Replication
• Distribute Data Across Regions
• Evaluate Cost of Distributing Data Globally
• Define Automatic Failover Policies
• Perform Manual Failovers
• Configure Sdk Region
• Exercise Connect to Different Regions SQL API Sdk
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Data Management, Information Protection Governance

Duration: 39 minutes

Evaluate request-unit and consistency requirements and configure Azure Cosmos DB for NoSQL throughput, consistency, and time-to-live settings that balance cost and performance.

Units in this learning path:

• Introduction
• Evaluate Throughput Ru Requirements
• Choose Throughput Model
• Configure Throughput Scope
• Evaluate Configure Consistency
• Configure Ttl Data Retention
• Exercise Configure Throughput Consistency
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Cloud Computing, Databases

Duration: 83 minutes

Stop routing work items manually. Learn to build an intelligent routing pipeline in Dynamics 365 Contact Center that automatically classifies, enriches, and assigns every customer interaction to the right Customer Service Representative—across voice, chat, email, and records.

Units in this learning path:

• Introduction
• Configure Workstreams Work Classification
• Configure Engagement Agent
• Configure Routing
• Troubleshoot Routing Diagnostics
• Knowledge Check
• Summary

Products: Dynamics 365, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 39 minutes

This learning path covers the configuration of sales and purchasing in Microsoft Dynamics 365 Business Central. You learn how to set up trade parameters, manage customers, vendors, and items, configure warehouse management and inventory locations, and define pricing and discount structures.

Modules in this learning path:

• Trade Set Up Dynamics 365 Business Central
• Trade Master Data Dynamics 365 Business Central
• Get Started Warehouse Management
• Control Inventory Multiple Locations
• Set Up Prices Discounts Dynamics 365 Business Central
• Manage Sales Prices Dynamics 365 Business Central
• Customer Discounts Dynamics 365 Business Central

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Inventory Management

Duration: 377 minutes

This Learning Path focuses on the basic components of configuring sales and processing purchasing within Business Central.

Modules in this learning path:

• Introduction Dataverse Integrate
• Get Started Shopify Dynamics 365 Business Central
• Cash Management Dynamics 365 Business Central
• Chart Accounts Dynamics 365 Business Central
• Work with Pages
• Create Purchase Documents Dynamics 365 Business Central
• Processing Invoices Dynamics 365 Business Central
• Create Sales Documents Dynamics 365 Business Central
• Invoicing Customers Dynamics 365 Business Central
• Bank Reconciliation Dynamics 365 Business Central

Products: Dynamics Business Central

Roles: Business Analyst, Business User, Functional Consultant

Level: Beginner

Subjects: Business Applications

Duration: 649 minutes

This module covers how to scale applications in Azure Kubernetes Service (AKS), including manually scaling pods or nodes and integrating with Azure Container Instances (ACI).

Units in this learning path:

• Introduction
• Scaling Options Azure Kubernetes Services
• Cluster Autoscaler
• Burst Azure Container Instances
• About Cluster Autoscaler
• Autoscaler Node Pool
• Automatically Scale Cluster Azure Kubernetes Service
• Knowledge Check
• Summary

Products: Azure, Azure Kubernetes Service

Roles: Administrator

Level: Intermediate

Duration: 48 minutes

Learn how scripts, macros, and contextual automation reduce repetitive work, reinforce approved service processes, and help representatives resolve customer issues consistently in Copilot Service workspace.

Units in this learning path:

• 1 Introduction
• 2 Macros
• 3 Automation
• 4 Agent Scripts
• 5 Smart Assist
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Productivity

Duration: 45 minutes

Configure secure access to Azure Repos from pipelines.

Units in this learning path:

• Introduction
• Configure Pipeline Access Packages
• Configure Pipeline Access Credential Secrets
• Configure Pipeline Access Secrets Services
• Use Azure Key Vault Secure Secrets
• Explore Secure Log Files
• Lab Integrate Azure Key Vault with Azure Pipelines
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos

Roles: Administrator, Developer, Devops Engineer, Security Engineer, Security Operations Analyst, Solution Architect, Student, Support Engineer

Level: Intermediate

Subjects: Devops, Cloud Computing, Cloud Security, Key Management, Information Protection Governance, Identity Access, Compliance

Duration: 74 minutes