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Stop routing work items manually. Learn to build an intelligent routing pipeline in Dynamics 365 Contact Center that automatically classifies, enriches, and assigns every customer interaction to the right Customer Service Representative—across voice, chat, email, and records.

Units in this learning path:

• Introduction
• Configure Workstreams Work Classification
• Configure Engagement Agent
• Configure Routing
• Troubleshoot Routing Diagnostics
• Knowledge Check
• Summary

Products: Dynamics 365, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 39 minutes

This learning path covers the configuration of sales and purchasing in Microsoft Dynamics 365 Business Central. You learn how to set up trade parameters, manage customers, vendors, and items, configure warehouse management and inventory locations, and define pricing and discount structures.

Modules in this learning path:

• Trade Set Up Dynamics 365 Business Central
• Trade Master Data Dynamics 365 Business Central
• Get Started Warehouse Management
• Control Inventory Multiple Locations
• Set Up Prices Discounts Dynamics 365 Business Central
• Manage Sales Prices Dynamics 365 Business Central
• Customer Discounts Dynamics 365 Business Central

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Inventory Management

Duration: 375 minutes

This Learning Path focuses on the basic components of configuring sales and processing purchasing within Business Central.

Modules in this learning path:

• Introduction Dataverse Integrate
• Get Started Shopify Dynamics 365 Business Central
• Cash Management Dynamics 365 Business Central
• Chart Accounts Dynamics 365 Business Central
• Work with Pages
• Create Purchase Documents Dynamics 365 Business Central
• Processing Invoices Dynamics 365 Business Central
• Create Sales Documents Dynamics 365 Business Central
• Invoicing Customers Dynamics 365 Business Central
• Bank Reconciliation Dynamics 365 Business Central

Products: Dynamics Business Central

Roles: Business Analyst, Business User, Functional Consultant

Level: Beginner

Subjects: Business Applications

Duration: 649 minutes

This module covers how to scale applications in Azure Kubernetes Service (AKS), including manually scaling pods or nodes and integrating with Azure Container Instances (ACI).

Units in this learning path:

• Introduction
• Scaling Options Azure Kubernetes Services
• Cluster Autoscaler
• Burst Azure Container Instances
• About Cluster Autoscaler
• Autoscaler Node Pool
• Automatically Scale Cluster Azure Kubernetes Service
• Knowledge Check
• Summary

Products: Azure, Azure Kubernetes Service

Roles: Administrator

Level: Intermediate

Duration: 48 minutes

Learn how scripts, macros, and contextual automation reduce repetitive work, reinforce approved service processes, and help representatives resolve customer issues consistently in Copilot Service workspace.

Units in this learning path:

• 1 Introduction
• 2 Macros
• 3 Automation
• 4 Agent Scripts
• 5 Smart Assist
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant

Level: Intermediate

Subjects: Productivity

Duration: 45 minutes

Configure secure access to Azure Repos from pipelines.

Units in this learning path:

• Introduction
• Configure Pipeline Access Packages
• Configure Pipeline Access Credential Secrets
• Configure Pipeline Access Secrets Services
• Use Azure Key Vault Secure Secrets
• Explore Secure Log Files
• Lab Integrate Azure Key Vault with Azure Pipelines
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos

Roles: Administrator, Developer, Devops Engineer, Security Engineer, Security Operations Analyst, Solution Architect, Student, Support Engineer

Level: Intermediate

Subjects: Devops, Cloud Computing, Cloud Security, Key Management, Information Protection Governance, Identity Access, Compliance

Duration: 74 minutes

Configure secure access to pipeline resources.

Units in this learning path:

• Introduction
• Configure Agent Pools
• Use Secret Variables Variable Groups
• Understand Secure Files
• Configure Service Connections
• Manage Environments
• Secure Repositories
• Lab Configure Agents and Agent Pools for Secure Pipelines
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos

Roles: Administrator, Developer, Devops Engineer, Security Engineer, Security Operations Analyst, Solution Architect, Student, Support Engineer

Level: Intermediate

Subjects: Devops, Cloud Computing, Cloud Security, Key Management, Information Protection Governance, Identity Access, Compliance

Duration: 58 minutes

Configure secure access to your workloads using Azure virtual networking. (AZ-1002)

Modules in this learning path:

• Configure Virtual Networks
• Configure Vnet Peering
• Control Network Traffic Flow with Routes
• Host Domain Azure Dns
• Configure Network Security Groups
• Introduction Azure Firewall
• Guided Project Configure Secure Access Workloads

Products: Azure Dns, Azure Firewall, Azure Firewall Manager, Azure Virtual Network

Roles: Administrator, Network Engineer

Level: Intermediate

Duration: 363 minutes

Configure Defender for Cloud security standards at management group scope and systematically deploy security controls to remediate recommendations at scale using Fix, governance rules, Policy remediation tasks, and exemptions.

Units in this learning path:

• Introduction
• Configure Defender Cloud Security Standards
• Deploy Remediation Controls Scale
• Knowledge Check
• Summary

Products: Defender For Cloud, Azure Policy, Azure

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security, Compliance

Duration: 21 minutes

Understand and implement dependency injection in an ASP.NET Core app. Use ASP.NET Core's built-in service container to manage dependencies. Register services with the service container.

Units in this learning path:

• Intro
• Understand Dependency Injection
• Exercise Register Services
• Service Lifetimes
• Exercise Explore Service Lifetime
• Knowledge Check
• Summary

Products: Aspnet Core

Roles: Developer

Level: Beginner

Duration: 44 minutes

Learn how to configure storage accounts, including replication and endpoints.

Units in this learning path:

• Introduction
• Implement Azure Storage
• Explore Azure Storage Services
• Determine Storage Account Kinds
• Determine Replication Strategies
• Access Storage
• Secure Storage Endpoints
• Knowledge Check
• Summary Resources

Products: Azure Storage Accounts

Roles: Administrator

Level: Intermediate

Subjects: Storage

Duration: 47 minutes

Configure storage and file services

Modules in this learning path:

• Manage Windows Server File Servers
• Implement Storage Spaces Storage Spaces Direct
• Implement Windows Server Data Deduplication
• Implement Windows Server Iscsi
• Implement Windows Server Storage Replica
• Implement Hybrid File Server Infrastructure

Products: Windows Server

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Storage

Duration: 342 minutes