The qualification is made up of 7 Customer Service Level 2 units in total, 2 mandatory units and 5 optional units, (1 each from Groups B, C, D and E, and 1 other from any of those groups). Please contact the provider for details of the breakdown of units or alternatively please visit the SQA website.COURSE CONTENT: Communicating in a customer service environment and delivering customer service within best practice guidelines,ATTENDANCE: Workplace activity with regular assessor visits for guidance and support, also telephone and email contact. Optional workshops available at the training centre as required. Timetable: Individual and flexible...

COURSE DESCRIPTION: This is a 1/2 day course that looks at various methods of communication and the importance of how we communicate.COURSE CONTENT: This qualification is a 3 hour course covering verbal and non- verbal communication. The course will allow the candidate to communicate effectively with clients and customers to ensure understanding and clarity in the relaying of information. The aims and objectives are Communicating effectively, Listening skills, Touch, Eye contact, Body Language, Facial expressions, Barriers to Communication.QUALIFICATION GAINED: Other Awarding Body (HSC Futures)

This 3 hour course is aimed at those working or wishing to work in a customer focussed role across various sectors.COURSE CONTENT: How to communicate effectively with customers, how to create a positive impression, how to develop and maintain customer service standards, how to plan good customer service.ATTENDANCE: Short Course - Flexible start dates. There are various start dates, please contact the course provider for further information. CERTIFICATION: HSC Futures Ltd Company Certificate

COURSE DESCRIPTION: This 3 hour course would be beneficial if you were working in the care sector as you may be required, dependent on your job role, to write up reports. It is therefore essential that you are aware of recording events as they happen and how best to document. You will be issued with a certificate on completion.COURSE CONTENTS: Style and content; clarity, accuracy & legibility, uses and purposes presentation and layout, Confidentiality, Compliance to Care Standards Act 2000, Introduction of audit and reason for this, Records can promote better communication between health team, members, Risk identification, Accurate account...

This qualification is a 3 hour course and will give you the knowledge you need to understand those risks and how to control and act upon any likely hazards present in your place of workCOURSE CONTENT / TOPICS COVERED: What is COSHH, Why are COSHH regulations and guidelines in place, How does COSHH affect me, Where does COSHH apply in the Care Sector, Safe Storage, Safe Handling, Who is responsible for implementing COSHH, Summary.ATTENDANCE: Short Course - Flexible start dates. There are various start dates, please contact the course provider for further information. CERTIFICATION: HSC Futures Ltd company certificate

This 3 day qualification is ideal for those who wish to work in settings that require both first aiders and paediatric first aiders, such as schools, sports clubs or other childcare settings.Combining the QUALSAFE Level 3 Award in First Aid at Work (RQF) and the QUALSAFE Level 3 Award in Paediatric First Aid (RQF) into 3 extended days of classroom learning, this specifically designed course enables candidates to gain the skills and knowledge needed to provide both adult and paediatric first aid, whilst minimising the number of training days required to achieve both qualifications.COURSE CONTENT: Candidates will cover a range...

This half day qualification is specifically designed to allow qualified paediatric first aiders to update their first aid skills yearly, until re-qualification training is required. Successful candidates will leave with a renewed confidence, having had the opportunity to practice essential first aid procedures as well as learn the latest techniques needed to deal with an emergency situation. With all subjects covered in just half a day this course is an ideal way to satisfy the HSE requirements whilst minimising disruption to your organisation’s day to day activities.COURSE CONTENT: CPR and AED, unresponsive infant and child management of a seizure,...

This half day qualification is specifically designed to allow qualified first aiders to update their first aid skills yearly, until re-qualification training is required. Successful candidates will leave with a renewed confidence, having had the opportunity to practice essential first aid procedures as well as learn the latest techniques needed to deal with an emergency situation. With all subjects covered in just half a day this course is an ideal way to satisfy the HSE requirements whilst minimising disruption to your organisation’s day to day activities.COURSE CONTENT: The role and responsibilities of a first aider, assessing an incident, managing...

This course lasts 3 hours. Under the law - The Fire Safety (Scotland) Regulations 2006 - you are required to carry out, and keep under review, a fire safety risk assessment and implement any fire safety measures which are required to ensure the safety of employees and visitors on your premises in the event of fire. There is a multiple choice and practical assessment at the end of the course COURSE CONTENT: The new fire safety regime is based on the principles of risk assessment and the requirement to take steps to prevent fire and mitigate the detrimental effects...

This 3 hour course ensures candidates have an understanding of fire safety. The course allows candidates to receive the necessary training in fire safety so they have the knowledge to act safely and responsibly should the need arise.On completion of the course the candidate will have a clear understanding of fire safety in the context of their workplace.COURSE CONTENT:The nature of Fire, Fire hazards and risk, Fire Prevention at work, Local Fire procedures and How to select and use a portable fire extinguisher safely. ATTENDANCE: Short Course – flexible start dates. There are various start dates, please contact...