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Learn how to configure and work with Customer Service Insights.

Modules in this learning path:

• Get Started Customer Service Insights
• Customer Service Visualizations

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Data Analytics, Customer Relationship Management, Data Visualization

Duration: 102 minutes

Learn how to use Azure Synapse Analytics to implement highly scalable data warehouses in the cloud.

Modules in this learning path:

• Design Multidimensional Schema to Optimize Analytical Workloads
• Load Data Into Relational Data Warehouse
• Manage Monitor Data Warehouse Activities Azure Synapse Analytics
• Secure Data Warehouse Azure Synapse Analytics

Products: Azure Synapse Analytics

Roles: Data Engineer

Level: Intermediate

Subjects: Data Storage

Duration: 260 minutes

Discover how to work with the Dataverse Web API, including authorizing with OAuth and using OData to query data.

Units in this learning path:

• Introduction
• Insomnia
• Authenticate
• Odata
• Fetch Xml
• Power Automate
• Impersonate
• Change Tracking
• Check
• Summary

Products: Dataverse, Power Platform

Roles: Developer

Level: Advanced

Subjects: Devops

Duration: 111 minutes

Tables in a Microsoft Fabric lakehouse are based on the Delta Lake technology commonly used in Apache Spark. By using the enhanced capabilities of delta tables, you can create advanced analytics solutions.

Units in this learning path:

• Introduction
• Understand Delta Lake
• Create Delta Tables
• Optimize Delta Tables
• Work Delta Data
• Use Delta Lake Streaming Data
• Exercise Delta Tables
• Knowledge Check
• Summary

Products: Fabric

Roles: Data Analyst, Data Engineer

Level: Intermediate

Subjects: Data Analytics, Data Engineering

Duration: 68 minutes

Boost forecasting and inventory optimization with advanced algorithms, real-time collaboration, and customizable models for strategic alignment with Demand planning in Dynamics 365 Supply Chain Management.

Modules in this learning path:

• Get Started Demand Planning
• Set Up Use Demand Planning
• Forecast Using Demand Planning

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 103 minutes

Learn about Dynamics 365 Contact Center interactive voice response (IVR).

Modules in this learning path:

• Get Started Contact Center
• Get Started Voice Channel
• Pva Voice
• Multilingual Voice Agents Ivr Contact Center
• Agent Rule Manager Contact Center Ivr

Products: Dynamics 365, Dynamics Contact Center, Microsoft Copilot Studio

Roles: Functional Consultant, Business User, Administrator

Level: Intermediate

Subjects: Business Applications, Bots, Customer Relationship Management

Duration: 230 minutes

Learn about working with Customer Insights - Data.

Units in this learning path:

• 1 Introduction
• 2 Search Filter
• 3 Relationship Activities
• 5 Measures
• 6 Segmentation
• 6 2 Get Segments
• 6 5 Segment Insights
• Use Copilot
• 7 Solution
• 8 Check
• 9 Summary

Products: Dynamics 365, Customer Insights Data

Roles: Administrator, Business Analyst, Data Analyst, Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 90 minutes

Generate leads, create opportunities, and utilize embedded intelligence with Microsoft Dynamics 365 Sales. This learning path covers the key elements of the Sales app.

Modules in this learning path:

• Create Powerful Customer Experiences Organizations
• Sales Get Started
• Configure Dynamics 365 Sales
• Lead Management
• Opportunity Management
• Product Catalog
• Sales Order Processing
• Sales Forecasts
• Relationship Management and Social Selling
• Analyze Sales Data

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 625 minutes

Building a strong, long-term relationship with a customer takes time and effort. Account executives need to communicate with customers regularly and maintain a complete understanding of who that customer is and what they need. This module focuses on Dynamics 365 Embedded Intelligence. Businesses can use it to help build those customer relationships by using its features such as the relationship assistant, auto capture and email tracking, and sales insights.

Units in this learning path:

• 1 Introduction
• 2 Assistant Cards
• 3 Auto Capture
• 4 Email Tracking
• 5 Relationship Health
• 6 AI Features
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales, Customer Relationship Management, Communication

Duration: 62 minutes

Generate leads, create opportunities, realize easy setup and integration, and streamline your sales processes with Microsoft Dynamics 365 Sales Professional.

Modules in this learning path:

• Overview D365 Sales Professional
• Administer Configure D365 Sales Professional
• Lead Management
• Opportunity Management
• Sales Order Processing

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 305 minutes

Learn how to configure and work with Dynamics 365 Sales Insights.

Modules in this learning path:

• Configuring Sales Insights
• Working with Sales Insights
• Tutorials Sales Insights
• Sales Sequence

Products: Dynamics 365, Dynamics Sales

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Data Analytics

Duration: 308 minutes

Gain quantitative insights into carbon emissions with Emissions Impact dashboards for Microsoft Cloud services.

Units in this learning path:

• Introduction
• Explore Emissions Impact Dashboards
• Install Dashboard Connect Data
• Ingest Emissions Impact Dashboard Data
• Check
• Summary

Products: Mscloud Sustainability, Industry Solutions

Roles: Business User, Functional Consultant, Solution Architect

Level: Intermediate

Subjects: Business Applications

Duration: 34 minutes