Explore digital courses

Explore Data Cloud—from setup and administration to segmenting and acting on your data insights. This trail will get you ready to become a certified Data Cloud Consultant. You will gain skills in data science and visualization, digital marketing, query languages, business strategy, automation, and more.

Gain insight to your customer with Dynamics 365 Customer Insights - Data.

Modules in this learning path:

• Get Started Customer Data Platform
• Ingest Data Customer Insights
• Unified Customer Profile
• Working with Customer Insights
• Data Enrichment
• Predictions in Customer Insights Data
• Configure Third Party Connections
• Administer Customer Data Platform

Products: Dynamics 365, Customer Insights Data

Roles: Functional Consultant, Business User, Administrator

Level: Intermediate

Subjects: Business Applications

Duration: 356 minutes

Learn how to use out-of-the-box analytics dashboards, extend reports with Power BI data model customization and Microsoft Fabric, and configure Azure Application Insights conversation diagnostics in Dynamics 365 Contact Center.

Units in this learning path:

• Introduction
• Out of Box Analytics
• Customize Power Bi
• Application Insights
• Knowledge Check
• Summary

Products: Dynamics Contact Center, Dynamics 365

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 35 minutes

Learn how Microsoft Copilot Chat works with both work and web grounded data.

Units in this learning path:

• Introduction
• Understand Copilot Chat
• Optimize Workflow Work Mode Chat
• Maximize Productivity Web Mode Chat
• Exercise Ace Interviews with Copilot Chat
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business User, Functional Consultant, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Artificial Intelligence, Business Applications, Compliance, Productivity, Security

Duration: 39 minutes

Learn how generative AI enhances productivity, ensures responsible use, and empowers innovation through Microsoft tools like Copilot Studio and Azure AI. This module explores practical applications, security principles, and platform capabilities to help organizations confidently adopt and scale AI solutions.

Units in this learning path:

• Introduction
• Generative AI and Its Impact Business Productivity
• Secure Responsible AI
• AI Innovation Platform
• Summary

Products: Microsoft 365 Copilot, Azure Local

Roles: Administrator, Business Leader, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 18 minutes

Learn to use Microsoft 365 Copilot AI agents in education understanding types, benefits, workflows, setup, and custom agent creation.

Units in this learning path:

• Introduction
• AI Agents Education
• Access Prebuilt Agents
• Build Your Own Agents
• Use Agents Create Newsletter Builder
• Use Agents Build Lesson Planner
• Knowledge Check
• Summary

Products: M365 Education, Ms Copilot, Office Onedrive

Roles: K 12 Educator, Higher Ed Educator, School Leader

Level: Beginner

Duration: 50 minutes

This credential earner has applied technical knowledge of principles and techniques of unsupervised learning. The individual has the knowledge of methods, applications, and challenges of unsupervised learning. The learner is also familiar with the skills required for success in a related job role.

Explore the Windows servicing channels and use tools such as Windows Server Update Service (WSUS) to manage Windows update deployments.

Units in this learning path:

• Introduction
• Compare Windows Client Servicing Options Channels
• Examine Methods Applying Updates Windows Client
• Examine Windows Update Settings Windows Client
• Use Group Policy Settings Configure Windows Update
• Explore Windows Insider Business
• Knowledge Check
• Summary

Products: Mem, Configuration Manager, Intune, Windows

Roles: Administrator

Level: Intermediate

Subjects: Business Applications, Device Management

Duration: 20 minutes

This module describes the various methods for applying updates to Windows and explains how to configure Windows update in an organization.

Units in this learning path:

• Introduction
• Examine Windows Update Settings Windows Clients
• Use Wsus Server Deploy Updates
• Update Clients Using Windows Update Business
• Use Group Policy Settings Configure Windows Update
• Troubleshoot Windows Updates
• Knowledge Check
• Summary

Products: Windows

Roles: Administrator

Level: Beginner

Subjects: Device Management, It Management Monitoring

Duration: 22 minutes

Leverage Windows Update for Business to control the distribution and methods for Windows update delivery.

Units in this learning path:

• Introduction
• Explore Windows Update Business
• Configure Windows Update Business
• Enable Delivery Optimization Windows Updates
• Evaluate Scenarios Using Windows Update Business
• Knowledge Check
• Summary

Products: Mem, Configuration Manager, Intune, Windows

Roles: Administrator

Level: Intermediate

Subjects: Business Applications, Device Management

Duration: 17 minutes

Discover ERP evolution, boosting productivity and efficiency by upgrading to finance and operations cloud service. Learn about updates, tools, and data upgrades.

Units in this learning path:

• 01 Introduction
• Continuous Updates One Version
• Service Updates
• Upgrade Finance Operations Version
• Apply Updates Cloud
• 04 Data Upgrade
• Update Development Tools
• 07 Check
• 08 Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Scm

Roles: Administrator, Functional Consultant, Solution Architect

Level: Intermediate

Subjects: Process Workflow, Business Applications

Duration: 46 minutes

Learn to migrate a workload running in Windows Server to an infrastructure as a service (IaaS) virtual machine (VM) and to Windows Server 2025 by using Windows Server migration tools or the Storage Migration Service.

Units in this learning path:

• Introduction
• Describe Azure Migrate
• Workloads by Using Azure Migrate
• Describe Storage Migration
• Migrate File Servers by Using Storage Migration Service
• Knowledge Check
• Summary

Products: Azure, Azure Cloud Shell, Azure Portal, Azure Storage, Azure Virtual Machines

Roles: Administrator, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Migration

Duration: 53 minutes