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You will learn how to troubleshoot file sharing problems.

Units in this learning path:

• Introduction
• Person to Person Private Chat
• Issues for Private Channels
• Issues for Public Channels
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Support Engineer

Level: Advanced

Subjects: Collaboration, Communication

Duration: 24 minutes

Learn how to troubleshoot account authentication, review sign-in logs, and troubleshoot both member and guest access issues. Learn how to validate network configuration and to configure Conditional Access policies.

Units in this learning path:

• Introduction
• Validate Network Configuration
• Review Configure Conditional Access
• Troubleshoot Account Issues
• Review Signin Logs
• Troubleshoot External Guest Access
• Manage Inactive Guest Users
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Support Engineer

Level: Advanced

Subjects: Identity Access, Communication, Cloud Computing

Duration: 52 minutes

Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Name Resolution Issues
• Public Dns
• Troubleshoot Name Resolution Issues
• Exercise Name Resolution Issues
• Knowledge Check
• Summary

Products: Azure Dns

Roles: Network Engineer, Support Engineer

Level: Intermediate

Subjects: Cloud Computing, Identity Access

Duration: 34 minutes

Troubleshoot network issues revolving around WAF, NSG, Azure Firewall, latency within a virtual network. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Setup Troubleshooting Environment
• Troubleshoot Network Security Issues
• Troubleshoot Nsgs
• Troubleshoot Azure Firewall
• Troubleshoot Latency Issues Within Virtual Network
• Exercise Troubleshoot Issue Connecting Virtual Machine Scale Set
• Exercise Resolve Issue Connecting Virtual Machine Scale Set
• Knowledge Check
• Summary

Products: Azure, Entra Id, Entra, Azure Cdn, Azure Firewall, Azure Firewall Manager, Azure Private Link, Azure Virtual Machines, Azure Virtual Network

Roles: Administrator, Network Engineer, Support Engineer

Level: Intermediate

Subjects: Cloud Security, Networking

Duration: 59 minutes

Learn how to troubleshoot on-premises and hybrid networking issues including DHCP authorization and scopes, DNS zone data and replication, IP configuration and routing tables, Packet Monitor, and Azure Network Watcher.

Units in this learning path:

• Introduction
• Diagnose Dhcp Problems
• Diagnose Dns Problems
• Diagnose Ip Configuration Issues
• Diagnose Routing Problems
• Use Packet Manager to Help Diagnose Network Problems
• Use Azure Network Watcher to Help Diagnose Network Problems
• Knowledge Check
• Summary

Products: Azure, Azure Network Watcher, Windows Server

Roles: Administrator, Network Engineer, Solution Architect, Technology Manager

Level: Intermediate

Subjects: Networking

Duration: 63 minutes

To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Paas Services
• Troubleshoot Paas Integration Issues
• Troubleshoot Cdn
• Troubleshoot Vm Paas Connections
• Troubleshoot Paas Vn Integration
• Exercise Troubleshoot Paas Connection
• Exercise Resolve Paas Connection
• Knowledge Check
• Summary

Products: Azure, Entra Id, Entra, Azure Cdn, Azure Firewall, Azure Firewall Manager, Azure Private Link, Azure Virtual Machines, Azure Virtual Network

Roles: Administrator, Network Engineer, Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 52 minutes

Troubleshoot network issues revolving around routing and traffic control and load- balancing.AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Create Troubleshooting Environment
• Troubleshoot Routing Traffic Control
• Troubleshoot Load Balancing Issues
• Exercise
• Exercise Resolve Issue with Load Balancer
• Knowledge Check
• Summary Resources

Products: Azure, Entra Id, Entra, Azure Cdn, Azure Firewall, Azure Firewall Manager, Azure Private Link, Azure Virtual Machines, Azure Virtual Network

Roles: Administrator, Network Engineer, Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 38 minutes

This module covers troubleshooting PowerShell scripts and understanding error messages.

Units in this learning path:

• Introduction
• Interpret Error Messages Generated for Commands
• Add Output Scripts
• Use Breakpoints Scripts
• Interpret Error Actions for Commands
• Knowledge Check
• Summary

Products: Azure, Entra Id, Azure Cloud Services, Azure Powershell, Azure Virtual Machines, M365

Roles: Administrator

Level: Intermediate

Subjects: Architecture, Storage, Virtual Machine

Duration: 36 minutes

Learn how to troubleshoot slow-running flows in Microsoft Power Automate.

Units in this learning path:

• 1 Introduction
• 2 Compose Variables
• 3 Analytics
• 4 Admin Center
• 5 Redesign
• 6 Check
• 7 Summary

Products: Power Platform, Power Automate

Roles: Maker, Business User

Level: Intermediate

Subjects: Process Workflow

Duration: 23 minutes

Troubleshoot tightly coupled HPC applications that are having runtime failures or are underperforming.

Units in this learning path:

• 1 Introduction
• 2 Hpc Vm Health Checks
• 3 Knowledge Check Selecting Health Check Tools
• 4 Debugging Performance Bottlenecks
• 5 Knowledge Check Troubleshoot Performance Bottlenecks
• 6 Summary

Products: Azure

Roles: Solution Architect, Developer, Student

Level: Intermediate

Subjects: Virtual Machine

Duration: 28 minutes

In this module, you'll learn how to troubleshoot common access issues related to the Surface Management Portal and Surface Support Portal, ensuring that you can effectively manage your organization's Surface devices and support requests.

Units in this learning path:

• Introduction
• Identify Common Access Issues
• Validate Portal Visibility and Prerequisites
• Escalate Unresolved Issues
• Knowledge Check
• Summary

Products: Surface

Roles: Administrator, Business Leader, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 10 minutes

Learn about the Windows containerization platform and how to troubleshoot it. Learn various troubleshooting techniques, using Docker, Azure, or native Windows tools.

Units in this learning path:

• Introduction
• Understanding Container Platform
• Troubleshooting Windows Host
• Troubleshooting Docker
• Troubleshooting Aks
• Troubleshooting Monitor
• Knowledge Check
• Summary

Products: Azure Kubernetes Service, Azure Monitor, Azure Log Analytics

Roles: Administrator, Developer, Devops Engineer, Support Engineer

Level: Intermediate

Duration: 45 minutes