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Learn how to troubleshoot meeting creation, attendee access, meeting recording issues, and content sharing. Learn how to optimize live events, and how to troubleshoot messaging issues.

Units in this learning path:

• Introduction
• Troubleshoot Meeting Creation
• Troubleshoot Recording Issues
• Investigate Sharing Issues
• Troubleshoot Meeting Attendee Access
• Optimize Live Events
• Troubleshoot Messaging Issues
• Troubleshoot Reporting
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Support Engineer

Level: Advanced

Subjects: Communication

Duration: 47 minutes

Network configuration and the use of Virtual Private Networks (VPNs) is integral to the success of collaborative working. In this module, we look at how to monitor and troubleshoot site-to-site and point-to-site VPNs. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Site to Site
• Troubleshoot Point to Site
• Exercise Troubleshoot Site to Site Vpn Gateway Connectivity
• Exercise Resolve Site to Site Vpn Gateway Connection
• Knowledge Check
• Summary

Products: Azure, Azure Expressroute, Azure Virtual Network, Azure Virtual Wan, Azure Vpn Gateway

Roles: Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 47 minutes

Utilize Web App Down, Crash Monitoring, and Ask Genie for troubleshooting. Use these tools to monitor application and platform availability, identify unhandled exceptions, capture memory dumps and callstack, and find areas of investigation and diagnostics.

Units in this learning path:

• Introduction
• Troubleshoot Downtimes
• Mitigate Application Crashes
• Use Ask Genie for Detector Recommendations
• Knowledge Check
• Summary

Products: Azure App Service

Roles: Developer, Support Engineer

Level: Beginner

Subjects: Cloud Computing

Duration: 21 minutes

Learn how to troubleshoot Azure-hosted Windows Server VMs, including provisioning and allocation failures, boot diagnostics, VM Agent and extension issues, RDP connectivity, performance monitoring, and storage tier selection.

Units in this learning path:

• Introduction
• Troubleshoot Vm Deployment
• Troubleshoot Vm Startup
• Troubleshoot Vm Extensions
• Troubleshoot Vm Connectivity
• Troubleshoot Vm Performance
• Troubleshoot Vm Storage
• Knowledge Check
• Summary

Products: Azure, Azure Bastion, Azure Managed Disks, Windows Server

Roles: Administrator, Solution Architect, Support Engineer, Technology Manager

Level: Intermediate

Subjects: Cloud Computing, Virtual Machine

Duration: 66 minutes

Learn how to diagnose common IIS failures and tune IIS for reliable performance.

Units in this learning path:

• Introduction
• Logs Tracing
• Monitor Tune Performance
• Troubleshoot Practice
• Knowledge Check
• Summary

Products: Windows Server

Roles: Administrator

Level: Intermediate

Subjects: It Management Monitoring

Duration: 32 minutes

Learn how to support nursing staff in troubleshooting common Dragon Copilot issues, guide safe next steps, and escalate when needed.

Units in this learning path:

• Introduction
• Develop Troubleshooting Mindset
• Coach Common Issues Next Steps
• Coach Simple Corrective Actions
• Check
• Summary

Products: Mscloud Healthcare

Roles: Administrator, Business Owner, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 15 minutes

Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.

Units in this learning path:

• Introduction
• Troubleshoot Teams
• Collect Identify Logs
• Clear Microsoft Teams Client Cache
• Identify Issues Call Analytics
• Identify Issues Call Quality Dashboard
• Use Power Bi to Analyze Call Quality Dashboard Data
• Identify Issues Direct Routing Health Dashboard
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Communication

Duration: 54 minutes

Microsoft Azure has a sophisticated authentication and access control system to provide high security. Microsoft Entra authentication includes Self-service password reset, Multi-Factor Authentication, hybrid integration, and passwordless authentication. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Azure Ad Authentication
• Troubleshoot Hybrid Authentication
• Troubleshoot Authorization Issues
• Troubleshoot Authentication Demo
• Knowledge Check
• Summary

Products: Azure, Entra Id, Entra

Roles: Administrator, Network Engineer, Support Engineer

Level: Advanced

Subjects: Cloud Computing, Identity Access

Duration: 32 minutes

Businesses rely on data for decision making, compliance, and for day-to-day operations. When systems fail for any reason, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Troubleshoot Backup Issues
• Troubleshoot Recovery Issues
• Lab Exercise
• Knowledge Check
• Summary

Products: Azure Backup

Roles: Support Engineer

Level: Intermediate

Subjects: Site Reliability Engineering

Duration: 33 minutes

Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organization’s needs. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Setup Troubleshooting Environment
• Troubleshoot Expressroute Connectivity
• Troubleshoot Site to Site Vpns
• Troubleshoot Virtual Wan Issues
• Lab Exercise
• Knowledge Check
• Summary

Products: Azure Expressroute

Roles: Support Engineer

Level: Intermediate

Subjects: Networking

Duration: 42 minutes

Troubleshoot deployment, connectivity, and authorization issues with Azure Bastion and just in time access to Virtual Machines. AZ720 AZ-720 az-720 networking

Units in this learning path:

• Introduction
• Choose Between Azure Bastion Just Time Vm Access
• Troubleshoot Issues Azure Bastion
• Troubleshoot Issues Just Time Vm Access
• Exercise Azure Bastion
• Knowledge Check
• Summary

Products: Azure, Azure Bastion, Azure Portal, Azure Virtual Machines

Roles: Administrator, Developer, Support Engineer

Level: Intermediate

Subjects: Virtual Machine

Duration: 32 minutes

Investigate and resolve device enrollment, configuration, and policy application issues using Intune diagnostics and remediation techniques.

Units in this learning path:

• Introduction
• Troubleshooting Workflow
• Troubleshoot Enrollment Compliance Failures
• Troubleshoot Configuration Profile Conflicts
• Logs Diagnostics Investigation
• Intune Troubleshooting Blade
• Automate Issue Resolution Remediation Scripts
• Knowledge Check
• Summary

Products: M365, Intune

Roles: Administrator

Level: Intermediate

Duration: 56 minutes