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Discover how Dynamics 365 customer engagement apps—Sales, Customer Service, Contact Center, Customer Insights, and Field Service—work together to deliver exceptional customer experiences. Explore how AI features like Copilot, AI agents, and the Dynamics 365 AI Hub help your teams work smarter, respond faster, and build stronger customer relationships.

Units in this learning path:

• Introduction
• Customer Experience Apps
• Work with Apps
• Work with Copilot
• Responsible AI
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 39 minutes

This content is a part of Transform data by implementing pivot, unpivot, rollup, and cube.

Units in this learning path:

• Introduction
• Write Queries That Pivot Unpivot Result Sets
• Write Queries That Specify Multiple Groupings Grouping Sets
• Exercise Pivoting Grouping Sets
• Knowledge Check
• Summary

Products: Azure SQL Database, Azure SQL Managed Instance, Azure SQL Virtual Machines, Azure Sqlserver Vm, SQL Server

Roles: Data Analyst, Data Engineer, Data Scientist, Database Administrator, Developer, Solution Architect, Student

Level: Advanced

Subjects: Virtual Machine

Duration: 50 minutes

Apply low-code transformations using Power Query in Dataflows Gen2 to prepare analytical data for downstream consumption.

Units in this learning path:

• Introduction
• Understand Dataflows
• Transform Power Query
• Optimize Performance
• Exercise
• Knowledge Check
• Summary

Products: Fabric

Roles: Data Analyst, Data Engineer

Level: Intermediate

Subjects: Data Analytics, Data Engineering

Duration: 61 minutes

Use T-SQL in Microsoft Fabric warehouses to transform and query data, create reusable views and stored procedures, and build dimensional tables.

Units in this learning path:

• Introduction
• Transform Queries
• Create Views
• Build Stored Procedures
• Implement Dimensional Tables
• Exercise
• Knowledge Check
• Summary

Products: Fabric

Roles: Data Analyst, Data Engineer

Level: Intermediate

Subjects: Data Analytics, Data Engineering

Duration: 84 minutes

Use Fabric notebooks to transform data with Spark SQL and PySpark, connecting to lakehouses, warehouses, and other data stores.

Units in this learning path:

• Introduction
• Describe Notebooks
• Shape Clean Data
• Combine Aggregate
• Write Delta Tables
• Exercise
• Knowledge Check
• Summary

Products: Fabric

Roles: Data Analyst, Data Engineer

Level: Intermediate

Subjects: Data Analytics, Data Engineering

Duration: 68 minutes

Explore the new T-SQL enhancements in SQL Server 2025, including AI integration, pattern matching, JSON aggregation, and more.

Units in this learning path:

• Introduction
• Vector AI Integration
• Pattern Matching Text Extraction
• Json String Aggregation
• Encoding Similarity
• Date Numeric Enhancements
• Knowledge Check
• Summary

Products: SQL Server, Azure SQL Database

Roles: Data Engineer, Database Administrator

Level: Intermediate

Duration: 37 minutes

Educators explore learning in the 21st century and innovative teaching practices that support the development of 21st century skills.

Units in this learning path:

• Introduction
• Introduction 21st Century Learning Design
• Examine 21st Century Learning Environments
• Explore Research
• Understand 21cld Rubrics
• Knowledge Check
• Summary

Products: M365 Education

Roles: K 12 Educator, School Leader

Level: Beginner

Duration: 53 minutes

See how AI transforms each stage of the customer service journey.

Units in this learning path:

• 1 Customer Service Get Started Overview
• AI Transformed Customer Service
• 2 Customer Service Get Started Core Components
• 3 Customer Service Get Started Modern
• AI Agents Service Workloads
• Extend Customer Service
• 4 Knowledge Check Customer Service
• 5 Summary Cleanup

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Beginner

Subjects: Customer Relationship Management

Duration: 42 minutes

Fusion development allows your business to build better applications, faster by bringing together professional developers with citizen, or low-code, developers. This learning path will teach you how a fusion development team functions, introduce low-code concepts for professional developers, and explain how a professional developer can enable their citizen developer counterparts to build amazing Power Apps applications using pro-code tools and frameworks they're already familiar and comfortable with, like JavaScript, ASP.NET Core web APIs, and Azure API Management.

Modules in this learning path:

• Transform Biz Software Auth Fusion Dev
• Understanding Low Code As a Traditional Developer
• Build Power Apps Component
• Integrate Openapi Enabled Web API with Apim and Visual Studio
• Discover Web Apis Power Apps

Products: Azure, Azure API Management, Dotnet, Power Apps, Power Platform

Roles: Maker, Developer

Level: Beginner

Subjects: Custom App Development

Duration: 191 minutes

In this learning path, business leaders will find the knowledge and resources to adopt AI in their organizations. It explores planning, strategizing, and scaling AI projects in a responsible way.

Modules in this learning path:

• Leverage AI Tools
• Create Business Value
• Embrace Responsible AI Principles Practices
• Scale AI

Products: Azure Openai

Roles: Business Leader, Business Owner

Level: Beginner

Subjects: Artificial Intelligence

Duration: 154 minutes

Learn how to use agents in Microsoft Copilot and SharePoint to automate tasks, surface information, and streamline everyday business processes. MS-4019

Modules in this learning path:

• Get Started No Code Copilot Agents Sharepoint
• Explore Prebuilt Microsoft 365 Copilot Agents
• Build Manage No Code Copilot Agent Sharepoint
• Use No Code Agents Sharepoint

Products: M365, Office 365, Microsoft 365 Copilot Chat, Microsoft 365 Copilot

Roles: Administrator, Business User, Developer, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 209 minutes

Learn how to evolve traditional cloud administration and DevOps tasks into agentic AI workflows using agent instructions, skills, and multi-agent orchestration.

Units in this learning path:

• Introduction
• Understand Shift Manual Ops AI Assisted
• Explore Agentic Devops Concept
• Define Agents Instructions Skills Prompts
• Design Multi Agent Workflows
• Exercise Transition Agent Automation
• Knowledge Check
• Summary

Products: Azure, Github

Roles: Administrator, Devops Engineer, Solution Architect

Level: Intermediate

Subjects: Devops, Cloud Computing

Duration: 86 minutes