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Learn how to set up Apple Message for Business and Google Business Messages as channels in Dynamics 365 Customer Service.

Units in this learning path:

• Introduction
• Configure Google Business Messages Channel
• Configure Google Business Messages Workstream
• Configure Apple Messages Business Channel
• Configure Apple Messages Business Workstream
• Rich Messages
• Publish Edit
• Workstream Association
• Conversation Control
• View Send
• Configure Authentication Settings
• Configure Payment Profiles
• Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 69 minutes

Learn how to set up Asset leasing features in Dynamics 365 Finance and get started with the functionality.

Units in this learning path:

• 01 Introduction
• 02 Leasing Elements
• 03 Lease Transactions
• 04 Set Up Asset Leasing
• 05 Set Up Lease Books
• 06 Lease Groups
• 07 Create Lease
• 08 Create Lease Schedule
• 09 Associate Assets Leases
• 10 Copy Lease
• 11 Adjust Lease
• 12 Exercise
• 13 Check
• 14 Summary

Products: Dynamics Finance

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Finance Accounting

Duration: 100 minutes

This learning path covers the initial setup of Microsoft Dynamics 365 Business Central. You learn how to create and configure a new company, set up users and security, configure number series and audit trail codes, migrate data from existing systems, and automate business processes with workflows.

Modules in this learning path:

• Create New Companies Dynamics 365 Business Central
• Users Security Dynamics 365 Business Central
• Number Series Trail Codes Dynamics 365 Business Central
• Migrate Data Dynamics 365 Business Central
• Create Workflows

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User, Administrator

Level: Intermediate

Subjects: Business Applications, Process Workflow

Duration: 342 minutes

Microsoft Dynamics 365 Customer Service includes capabilities to help you effectively schedule staff and other resources to provide service to customers at the organization's locations. Prepare for MB-230.

Units in this learning path:

• 1 Introduction
• 2 Configure
• 3 Resources
• Resource Groups Facilities Sites
• 4 Check
• 5 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Frontline Support

Duration: 56 minutes

Dynamics 365 Customer Insights - Journeys elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.

Modules in this learning path:

• Get Started Set Up and Manage
• Get Started Advanced Configuration
• Review Authentication Dynamics 365 Marketing

Products: Dynamics 365, Customer Insights Journeys

Roles: Administrator, Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales

Duration: 174 minutes

Learn how to set up Dynamics 365 Intelligent Order Management

Modules in this learning path:

• Get Started Intelligent Order Management
• Get Started Implement Intelligent Order Management
• Analysis Solution Intelligent Order Management
• Lifecycle Management Intelligent Order Management
• Performance Testing Intelligent Order Management
• Guided Lab Intelligent Order Management

Products: Dynamics 365, Dynamics Iom

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 312 minutes

Learn about some of the basic requirements to integrate Dynamics 365 Business Central with Dynamics 365 Field Service.

Units in this learning path:

• Introduction
• Field Service
• Integrated Solution
• Integration Prerequisites
• Entity Mapping
• Remapping Resource Table
• Integration Capabilities
• Dataverse Integration
• Sales Integration
• Field Service Integration
• Check
• Summary

Products: Dynamics 365, Dynamics Business Central, Dynamics Field Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 48 minutes

The Connected Field Service Add-in for Microsoft Dynamics 365 integrates IoT devices with Microsoft Dynamics 365 for Customer Engagement to help organizations create a proactive approach to servicing customers.

Units in this learning path:

• 1 Introduction
• 2 Install Setup
• 3 Configuration
• 4 Device Data
• 5 Device Readings
• 6 Alerts
• 7 Mobile App
• 8 Check
• 9 Summary

Products: Dynamics 365, Dynamics Field Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Iot, Field Management, Customer Relationship Management

Duration: 77 minutes

Forecast customer payments, cash flows, and budget proposals in Dynamics 365 Finance with intelligent machine learning.

Units in this learning path:

• Introduction
• Create Data Integration Project
• Set Up Finance Insights
• Enable Customer Payment Predictions
• Enable Cash Flow Forecasting
• Enable Budget Proposals
• Improve Your Predictions
• Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant

Level: Intermediate

Subjects: Finance Accounting, Artificial Intelligence

Duration: 70 minutes

Learn to set up the Inventory Visibility app in Dynamics 365 Supply Chain Management.

Units in this learning path:

• Introduction
• Installation
• Configuration
• Performance
• Exercise
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 62 minutes

In every industry, whether it's retail, manufacturing, distribution, services, or public sector entities, the ability to effectively anticipate and manage demand and supply for goods and services is crucial for both short-term and long-term operations. Familiarize yourself with the Master Planning feature within Dynamics 365 Supply Chain Management to simplify your planning process. When you use predefined criteria, this tool enables you to efficiently strategize your procurement, transfers, and manufacturing requirements for materials.

Units in this learning path:

• Introduction
• Set Up
• Master Planning Parameters
• Create Master Plan
• Coverage Settings
• Action Messages
• Forecast
• Run Plans Firm Planned Orders
• Supply Schedule Page
• Exercise Firm Planned Order
• Exercise Change Planned Order Type
• Deprecate
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management, Manufacturing Processes

Duration: 184 minutes

Discover how to leverage Microsoft Defender for Cloud through the Azure portal to ensure the security of your Azure services and workloads, offering continuous threat detection and prevention.

Units in this learning path:

• Introduction
• Implement Microsoft Defender for Cloud
• Security Posture
• Workload Protections
• Deploy Microsoft Defender for Cloud
• Upgrade Microsoft Defender for Cloud
• Azure Arc
• Azure Arc Capabilities
• Microsoft Cloud Security Benchmark
• Improve Your Regulatory Compliance
• Configure Microsoft Defender for Cloud Policies
• View Edit Security Policies
• Manage Implement Microsoft Defender for Cloud Recommendation
• Explore Secure Score
• Mitre Attack Matrix
• Define Brute Force Attacks
• Understand Just in Time Vm Access
• Implement Just in Time Vm Access
• Activate Just in Time Access on Your Virtual Machines from Azure Portal
• Knowledge Check
• Summary

Products: Azure, Azure Arc, Azure Log Analytics, Azure Portal, Azure SQL Database, Azure SQL Virtual Machines, Azure Sqlserver Vm, Azure Storage, Azure Storage Accounts, Azure Virtual Machines, Azure Virtual Machines Windows, Azure Virtual Network, Defender For Cloud

Roles: Administrator, Security Engineer

Level: Intermediate

Subjects: Cloud Security, Compliance, Infrastructure, Networking, Security, Storage, Virtual Machine

Duration: 248 minutes