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Learn how to configure supervisor permissions, use real-time conversation monitoring and screen recording, and grant access to analytics dashboards in Dynamics 365 Contact Center.

Units in this learning path:

• Introduction
• Enable Supervisor Controls
• Monitor Conversations Screen Recording
• Quality Evaluation
• Supervisor Analytics
• Knowledge Check
• Summary

Products: Dynamics Contact Center, Dynamics 365

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 39 minutes

Manage container apps across the day-two lifecycle. Update images, manage revisions, diagnose failing deployments, tune resources and scaling, and troubleshoot with logs and health probes.

Units in this learning path:

• Introduction
• Update Images Manage Revisions
• App Lifecycle Management
• Monitor Logs Troubleshoot
• Health Probes
• Optimize Container Settings
• Exercise Diagnose Fix Failing Deployment
• Module Assessment
• Summary

Products: Azure Container Apps

Roles: Developer

Level: Intermediate

Subjects: Containers

Duration: 68 minutes

Manage content in Microsoft Sentinel

Units in this learning path:

• Introduction
• Use Solutions from Content Hub
• Use Repositories for Deployment
• Knowledge Check
• Summary Resources

Products: Azure, Microsoft Sentinel, Github, Azure Devops

Roles: Security Operations Analyst

Level: Intermediate

Subjects: Security

Duration: 15 minutes

Learn how service representatives manage customer communications, preserve case context, coordinate follow-up, and review AI-assisted case content in Copilot Service workspace.

Units in this learning path:

• 1 Introduction
• 2 Agent Experience
• 3 Sessions
• 4 Conversations
• 5 Customer Summary
• 6 Agent Productivity
• Conversation States
• Work AI Features
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 55 minutes

Do you need to learn how Business Central handles sales returns? Learn how to enter return agreements and process and post return documents. You'll learn about return orders, and how to enter replacement items on a sales return order.

Units in this learning path:

• 1 Replace
• 2 Return
• 3 Procedure
• 4 Check
• 5 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Finance Accounting

Duration: 35 minutes

Learn various ways to manage volume snapshots, volume backups, replication, availability zone, and cross-region replication with Azure NetApp Files.

Units in this learning path:

• Introduction
• Manage Volume Snapshots
• Exercise Manage Volume Snapshots
• Exercise Manage Volume Backups
• Exercise Manage Replication
• Knowledge Check
• Summary

Products: Azure Netapp Files

Roles: Administrator, Solution Architect

Level: Intermediate

Subjects: Storage

Duration: 86 minutes

Manage data sources and holds in Microsoft Purview eDiscovery

Units in this learning path:

• Introduction
• Understand Data Sources
• Add Data Source
• Create Holds
• Manage Holds
• Preserve Data Under Hold
• Identify Report Mailbox Holds
• Knowledge Check
• Summary

Products: M365, Microsoft Purview

Roles: Administrator, Auditor

Level: Intermediate

Subjects: Data Management, Threat Protection

Duration: 46 minutes

Administrators often need access to their data from finance and operations apps, to perform analytics that will help ensure that certain parameters or business metrics are met.

Units in this learning path:

• 1 Introduction
• 2 Data Source
• Differentiate Among Report Datastores
• 3 Custom Data
• 4 Performance
• 5 Exercise
• 6 Check
• 7 Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Scm

Roles: Administrator, Developer

Level: Advanced

Subjects: Data Management, Databases

Duration: 54 minutes

Manage data storage in Microsoft Sentinel by creating custom log tables, configuring retention tiers and archive policies for compliance. Then, connect Microsoft Purview Audit as a data source, and query audit logs in the Microsoft Defender XDR portal for compliance investigations.

Units in this learning path:

• Introduction
• Create Custom Log Tables
• Implement Data Retention
• Connect Purview Audit
• Query Purview Audit
• Knowledge Check
• Summary

Products: Microsoft Sentinel, Defender Xdr, Azure Log Analytics, Azure Monitor, Microsoft Purview

Roles: Security Engineer

Level: Intermediate

Subjects: Security, Cloud Security

Duration: 31 minutes

This module will introduce some of the tools you can leverage to deploy and manage devices used for education.

Units in this learning path:

• Introduction
• Access Intune Education
• Manage Classroom Devices
• Knowledge Check
• Summary

Products: M365, Intune

Roles: Administrator

Level: Beginner

Subjects: Device Management

Duration: 24 minutes

Learn how to create and manage dual-protocol volumes with support for LDAP user mapping in Azure NetApp Files.

Units in this learning path:

• Introduction
• Create Dual Protocol Volume
• Exercise
• Knowledge Check
• Summary

Products: Azure Netapp Files

Roles: Administrator, Solution Architect

Level: Beginner

Subjects: Storage

Duration: 30 minutes

In this module, you’ll explore how to work more productively with Microsoft Outlook and Copilot Chat.

Units in this learning path:

• Introduction
• Summarize Email
• Exercise Summarize Email
• Create Replies
• Exercise Create Replies
• Create Rules
• Exercise Create Rules
• Knowledge Check
• Summary

Products: Microsoft 365 Copilot

Roles: Business Owner, Business User, Administrator, Technology Manager

Level: Beginner

Duration: 16 minutes