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Amazon Connect chat and messaging channels allow organizations' customers to reach their contact centers using text-based communication. The Amazon Connect messaging channels are: web chat, mobile chat, SMS, and third-party messaging applications…

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Communications Specialists learning plan. After passing this assessment, the trainee will be granted the Amazon Connect Communication…

This collection of learning resources have been created specifically for learners who may have the responsibilities or play the role of Amazon Connect Communications Specialist in their organization.

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console. This course…

With Amazon Connect Contact Lens, organizations analyze customer conversations, evaluate agent performance, and continuously improve customer experience. In this course, you will recognize the benefits, typical use cases, and core concepts of…

With Amazon Connect, you can build conversational interfaces so users can interact using natural language through voice or text. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect Conversational…

Amazon Connect offers straightforward, self-service configuration and provides dynamic, personal, and natural customer engagement at any scale. In this course, you will learn the benefits, typical use cases, and core concepts of interactive voice…

With Amazon Connect, organizations can build custom agent applications tailored to their specific requirements. In this course, you will learn the benefits, typical use cases, and core concepts of building a Custom Contact Control Panel (CCP). You…

Amazon Connect offers an agent workspace for managing contacts and resolving issues. Agents gain access to contact information and product knowledge to handle voice, chat, or task contacts effectively. Additionally, Amazon Connect provides…

Customer Profiles is a built-in feature of Amazon Connect that works with all of the Amazon Connect supported customer-facing digital channels to empower agents with the customer insights they need to deliver personalized customer service. This…

With Amazon Connect you can stream real-time contact center data for building custom business solutions. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect data streaming. You will explore design…

This assessment validates your knowledge of the critical job role topics covered in the Amazon Connect Developer learning plan. After passing this assessment, the trainee will be granted the Amazon Connect Developer accreditation. This training…