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In this course, you will learn how to gather information about Amazon Connect and use this information to help troubleshoot common issues. You will also learn how to provide effective support case details if you need to escalate to Amazon Web…

This course will help you understand how to access Amazon CloudWatch and use CloudWatch Logs to create insights, metric filters, dashboards, and alarms to monitor and troubleshoot the performance of your Amazon Connect contact center. This course…

In this course, you will explore how AI is improving agent productivity and effectiveness through real-time assistance tools, automated workflows, and advanced analytics. Learn how technologies such as AI-powered agent assistance and summarization…

Transform your customer experience with the AI-powered self-service capabilities of Amazon Connect. This course explores how intelligent automation can reduce call volumes, enhance customer satisfaction, and lower operational costs. You will learn…

This comprehensive online course explores how artificial intelligence enhances supervisor capabilities within Amazon Connect contact centers. You will learn about tools and techniques to analyze conversations and monitor agent performance. You…

Transform your contact center operations with the cutting-edge AI workforce optimization capabilities of Amazon Connect. This comprehensive course explores how AI revolutionizes workforce management in contact centers, from performance evaluation…

Imagine waking up to a coffee maker that predicts your needs, a self-driving car, and a phone that writes essays for you. This AI-powered world exists today. In this course, you will explore artificial intelligence concepts that are provided in…

Amazon Connect APIs offer the flexibility to integrate contact center functionality into organizations' applications. With Amazon Connect APIs, organizations can streamline complex administrative tasks across different lines of business. With…

Imagine that you are the manager of a growing customer service department. Your team handles hundreds of calls each day, but you are noticing bottlenecks in your processes. Customers must repeat information to different agents, wait times are…

Amazon Connect offers built-in agent applications that improve agent productivity and experience. These browser-based applications give contact centers quick access to easy to use pre-built interfaces. Depending on their specific business needs,…

Imagine being asked to set up a call center for a growing business in just 1 day. Sounds overwhelming, right? Not with Amazon Connect. With this cloud-based AWS contact center solution, you can build a complete customer service platform quickly…

Amazon Connect chat and messaging channels allow your customers to reach your organization through text-based communications. The supported Amazon Connect text-based channels are web chat, mobile chat, Short Message Service (SMS), and third-party…