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This module helps you understand the People Success Habits, focusing on how to have robust, high quality, and continuous conversations with your team.

Units in this learning path:

• Why Does Building People Success Habits Matter
• How Create Meaningful People Success Habits
• How Use People Success Habits
• How Enable Managers Develop People Success Habits
• Knowledge Check
• Summary

Products: Viva, M365, Viva Glint

Roles: Administrator

Level: Beginner

Subjects: Employee Engagement, Business Applications

Duration: 41 minutes

Learn to empower customer service representatives in Dynamics 365 Contact Center. Customize the agent workspace with experience profiles, configure scripts and macros to boost productivity, build a knowledge base with AI-assisted authoring, and deploy AI agents and Copilot features that surface the right answer at the right moment.

Modules in this learning path:

• Optimize Staffing Workforce Management Contact Center
• Configure Experience Profiles Contact Center
• Configure Productivity Tools Contact Center
• Creating and Designing Knowledge Management Solutions
• AI Copilot Contact Center

Products: Dynamics 365, Dynamics Contact Center, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management, Artificial Intelligence

Duration: 232 minutes

Educators learn to use AI, generative AI, and Microsoft tools to personalize learning, automate tasks, and provide insights for education.

Units in this learning path:

• Introduction
• Introduction AI
• Generative AI
• Large Language Models
• Use AI Powered Image Generation Capabilities Effectively
• AI Education
• AI Tools Educators Accessibility
• Knowledge Check
• Summary

Products: Microsoft Edge, Office Powerpoint, Ms Copilot, Office Teams, M365 Education

Roles: K 12 Educator, Higher Ed Educator

Level: Beginner

Duration: 65 minutes

Empower students to utilize tools to unlock their full potential by addressing a diversity of needs.

Units in this learning path:

• Introduction
• Module Intro
• Read Listen Watch Independently
• Ease of Access Center
• Create Confidently
• Organize Efficiently
• Collaborate Inclusively
• Conclusion
• Knowledge Check
• Summary

Products: Office 365, Office Onenote, Windows, M365 Education

Roles: K 12 Educator, School Leader

Level: Beginner

Duration: 58 minutes

Learn to use Windows 11 with best practices, accessibility, security, and management tools to enhance learning and streamline technology integration.

Units in this learning path:

• Introduction
• The Role of School Leaders
• Collaborative Decision Making
• Benefits of Windows 11
• Windows 11 Productivity
• Windows 11 Accessibility Features
• Security Features
• Management and Deployment
• Continue to Lead
• Conclusion
• Knowledge Check
• Summary

Products: M365 Education, Office Onedrive, Windows

Roles: K 12 Educator, School Leader

Level: Beginner

Duration: 51 minutes

This Learning Path enables students to perform a series of Use Case exercises that build their Copilot for Microsoft 365 skills in various business-related scenarios. Use cases include Executives, Sales, Marketing, Finance, IT, HR, and Operations.

Modules in this learning path:

• Empower Workforce Copilot Executives
• Empower Workforce Copilot Sales
• Empower Workforce Copilot It
• Empower Workforce Copilot Marketing
• Empower Workforce Copilot Finance
• Empower Workforce Copilot Hr
• Empower Workforce Copilot Operations
• Empower Workforce Microsoft 365 Copilot Communications Use Case
• Empower Workforce Microsoft 365 Copilot Customer Service Use Case
• Empower Workforce Microsoft 365 Copilot Legal Use Case

Products: M365, Office 365, Office Excel, Office Onedrive, Office Outlook, Office Powerpoint, Office Teams, Office Word, Microsoft Whiteboard, M365 Apps, Ms Copilot

Roles: Administrator, Business Analyst, Business User, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 840 minutes

This module challenges learners by having them use Microsoft 365 Copilot to address various business scenarios without the aid of step-by-step instructions. Learners should apply the knowledge they acquired over the previous seven Use Case modules to complete each exercise.

Units in this learning path:

• Introduction
• Create Interview Questions
• Enhance Your Social Media Marketing Efforts
• Enhance Project Management Skills
• Enhance Content Creation Collaboration Skills
• Knowledge Check
• Summary

Products: Office 365

Roles: Administrator, Business Analyst, Business User, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 88 minutes

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Communications-related business scenarios.

Units in this learning path:

• Introduction
• Introduction Drive Engagement Exercise
• Use Word Develop Communication Brief
• Use Researcher Agent Identify Trends
• Use Excel Analyze Communication Metrics
• Use Powerpoint Create Presentation
• Introduction Develop Communication Exercise
• Use Viva Engage Create Announcement
• Use Copilot Chat Prepare Meeting
• Use Ideas Coach Agent
• Create Agent Question Assistant
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business Analyst, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 88 minutes

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Customer Service-related business scenarios.

Units in this learning path:

• Introduction
• Introduction Improve Service Exercise
• Use Whiteboard Map Support Journey
• Use Teams Prepare Support Meeting
• Use Onenote Create Call Template
• Use Analyst Agent Analyze Data
• Introduction Enhance Resolution Exercise
• Use Loop Build Troubleshooting Checklist
• Use Word Create Response Template
• Use Ideas Coach Agent Create Guide
• Use Outlook Create Insights Email
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business Analyst, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 86 minutes

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Executive-related business scenarios.

Units in this learning path:

• Introduction
• Introduction Synthesize Exercise
• Use Teams Synthesize Communications
• Use Teams Summarize Project
• Use Teams Cross Project
• Use Teams Prepare Summary
• Introduction Drive Exercise
• Use Word Create Executive Brief
• Use Excel Perform Budget Analysis
• Use Planner Create Project Plan
• Create Business Insights Agent
• Use Business Insights Agent
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business Analyst, Business User, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 83 minutes

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in Finance-related business scenarios.

Units in this learning path:

• Introduction
• Introduction Optimize Reporting Exercise
• Use Excel Analyze Product Line
• Use Teams Summarize Meeting Notes
• Use Chat Analyze Potential Acquisition
• Use Excel Model Scenarios
• Introduction Contract Analysis Exercise
• Use Chat Evaluate Vendor Contracts
• Use Powerpoint Create Presentation
• Use Loop Turn Insights Into Actions
• Use Outlook Create Email
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business Analyst, Business User, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 78 minutes

This module enables students to perform a series of Use Case exercises that build their Microsoft 365 Copilot skills in HR-related business scenarios.

Units in this learning path:

• Introduction
• Introduction Manager Insights Exercise
• Use Excel Identify Manager Metrics
• Use Excel Generate Manager Report
• Use Outlook Communicate Findings
• Use Loop Collaborative Planning
• Introduction Empower Employees Exercise
• Create Self Service Agent
• Use Viva Engage Announce Agent
• Use Self Service Agent
• Use Researcher Agent Gather Insights
• Knowledge Check
• Summary

Products: M365, Office 365

Roles: Administrator, Business Analyst, Business User, Data Analyst, Functional Consultant, Security Operations Analyst, Student

Level: Beginner

Subjects: Artificial Intelligence, Business Applications, Productivity

Duration: 83 minutes