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This module introduces you to sales account management capabilities in Dynamics 365, including Customer Insights – Data, Copilot in Sales, and the Sales Research Agent.

Units in this learning path:

• Introduction
• Describe Core Capabilities Customer Insights Data
• Describe Unified Customer Profiles
• Describe Measures Segments Predictions
• Describe Churn Risk Prediction Customer Lifetime Value
• Describe Consume Customer Insights Data
• Describe Copilot Sales Account Management
• Describe Sales Research Agent
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Sales

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Subjects: Marketing Sales

Duration: 62 minutes

Learn how to manage customers, trade agreements, sales orders, fulfillment, returns, intercompany orders, and charges in Dynamics 365 Supply Chain Management.

Units in this learning path:

• Introduction
• Manage Customers
• Describe Trade Agreements
• Describe Order to Cash Process
• Describe Sales Order Creation Fulfillment Returns
• Describe Inter Company Orders
• Describe Charges
• Describe Copilot Support Sales Scenarios
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Business Owner, Business User, Functional Consultant, Student

Level: Beginner

Duration: 71 minutes

Describe security and compliance concepts.

Units in this learning path:

• Introduction
• Describe Shared Responsibility Model
• Describe Defense Depth
• Describe Zero Trust Methodology
• Describe Ways Encryption, Hashing, Signing Can Secure Your Data
• Describe Compliance Concepts
• Knowledge Check
• Summary Resources

Products: Azure, M365

Roles: Business User, Student

Level: Beginner

Subjects: Security

Duration: 48 minutes

Describe the capabilities in Microsoft Sentinel

Units in this learning path:

• Introduction
• Define Concepts of Siem, Soar, Xdr
• Describe Role Value of Sentinel Providing Integrated Threat Protection
• Describe Security Copilot
• Knowledge Check
• Summary Resources

Products: Microsoft Sentinel

Roles: Business User, Student

Level: Beginner

Subjects: Security

Duration: 14 minutes

Learn how Dynamics 365 integrates with Microsoft 365 apps, leverages Power Platform, and uses AI solutions like Copilot for enhanced productivity.

Units in this learning path:

• Introduction
• Describe Options Tailoring Apps
• Enhance Apps Power Platform
• Describe Reporting Capabilities
• Describe Integrations
• Enhance Productivity Copilot
• Describe Autonomous Agents
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Customer Engagement, Power Platform

Roles: Student, Functional Consultant, Business User, Business Owner

Level: Beginner

Subjects: Business Applications, Custom App Development, Customer Relationship Management, Infrastructure, Application Management, Data Management

Duration: 94 minutes

The goal of this module is to describe shared features like security, workflows, and batch processing in finance apps to streamline operations and improve compliance.

Units in this learning path:

• Introduction
• Describe Security Capabilities
• Describe Workflow Capabilities
• Describe Concept Batch Jobs
• Describe Organization Legal Entities
• Create Maintain Record Templates
• Describe Global Address Book
• Describe Alerts
• Describe Number Sequences
• Describe Attachment Capabilities
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Security Operations Analyst, Devops Engineer, Data Engineer, Functional Consultant, Business User, Business Leader, Business Owner, Student

Level: Beginner

Subjects: Business Applications, Finance Accounting, Data Management, Data Integration

Duration: 154 minutes

Understand legislation, memoranda, executive orders, and policies that significantly set the government's cloud computing approach.

Units in this learning path:

• Introduction
• Understand E Government Act of 2002
• Describe Trusted Internet Connections
• Understand Federal Risk Authorization Management Program Fedramp
• Describe Federal Cloud Computing Strategy of 2011
• Understand Continuous Diagnostics Mitigation Program Cdm
• Understand Department Defenses Designation Disa As Dod Enterprise Cloud Se
• Describe Supplemental Guidance Department of Defenses Acquisition Secu
• Describe Enterprise Information Technology Standard Business Ca
• Describe Department Instruction Cybersecurity
• Describe Updated Guidance Acquisition Use of Cloud Computing Services
• Describe Federal Acquisition Regulation
• Understand Federal Information Technology Acquisition Reform Act
• Describe Office of Management Budget Circular
• Understand Executive Order 13800
• Describe Federal Gov It Modernization Report of 2017
• Understand Memorandum Strengthening Cybersecurity of Federal Agenc
• Describe Cybersecurity Infrastructure Security Agency Act of 2018
• Understand Defense Cloud Strategy of 20188
• Describe Digital Modernization Strategy of 2019
• Describe Clarifying Lawful Overseas Use of Data Act Cloud of 2018
• Describe Memorandum Making Smarter Use of Common Contract Solution
• Understand 2021 National Defense Authorization Act
• Explain Cybersecurity Maturity Model Certification Cmmc
• Knowledge Check
• Summary

Products: Azure Sovereign Us

Roles: Business Owner

Level: Beginner

Subjects: Cloud Computing, Information Protection Governance

Duration: 78 minutes

Describe the authentication capabilities of Microsoft Entra ID

Units in this learning path:

• Introduction
• Describe Different Authentication Methods
• Describe Multi Factor Authentication Mfa
• Describe Self Service Password Reset
• Describe Password Protection & Management
• Knowledge Check
• Summary Resources

Products: Azure, Entra Id, Entra

Roles: Business User, Student

Level: Beginner

Subjects: Identity Access

Duration: 39 minutes

This module describes what the cloud is and what Microsoft Azure is, and how businesses can grow and transform with Azure.

Units in this learning path:

• Introduction
• Get Know Azure Business
• Understand Cloud Economics
• Explore Cloud Success Story
• Explore Cloud Stories Across Industries
• Knowledge Check
• Summary

Products: Azure

Roles: Business Owner

Level: Beginner

Duration: 30 minutes

Introduction to concepts surrounding cloud computing. Focused on benefits of using cloud services such as reliability and management.

Units in this learning path:

• Introduction
• High Availability Scalability Cloud
• Reliability Predictability Cloud
• Security Governance Cloud
• Manageability Cloud
• Sustainability Cloud
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator, Developer, Devops Engineer, Solution Architect

Level: Beginner

Subjects: Cloud Computing

Duration: 19 minutes

In this module, we'll explore the essential operations that ensure the efficiency, reliability, and security of datacenters. Topics include the importance of monitoring key systems like environmental conditions, performance, and security, using tools like the DCIM (Datacenter Infrastructure Management). You'll learn how KPIs such as uptime and energy efficiency are tracked to optimize performance. We'll also cover maintenance practices for hardware, software, cooling systems, and power systems to prevent downtime. The end of the module will touch on regulations, reliability strategies, and disaster recovery.

Units in this learning path:

• Introduction
• Datacenter Monitoring
• Key Aspects Datacenter Monitoring
• Datacenter Maintenance
• Key Aspects Datacenter Maintenance
• Key Aspects Datacenter Maintenance Continued
• Reliability Resiliency Datacenters
• Disaster Recovery Datacenters
• Low Latency Operations Datacenters
• Check
• Summary

Products: Azure

Roles: Student

Level: Beginner

Duration: 55 minutes

This module explores various business benefits of Azure, including cost-efficiency, innovation, agility, and security.

Units in this learning path:

• Introduction
• Save Money Cloud Economics
• Grow Innovate Azure
• Be Secure Control Cloud
• Operate Effectively Across Globe
• Reduce Your Carbon Footprint Azure
• Knowledge Check
• Summary

Products: Azure

Roles: Business Owner

Level: Beginner

Duration: 35 minutes