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Learn how to optimize staffing, forecast demand, and improve efficiency using Workforce Management tools in Dynamics 365 Contact Center.

Units in this learning path:

• Introduction
• Describe Workforce Management
• Describe Forecasting Capacity Planning
• Describe Scheduling Shift Planning
• Explore Microsoft 365 Copilot for Service
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Contact Center, Dynamics Human Resources, Dynamics Customer Engagement

Roles: Technology Manager, Support Engineer, Functional Consultant, Business Owner, Student, Business User

Level: Beginner

Subjects: Business Applications, Field Management, Supply Chain Management, Resource Management, Knowledge Management

Duration: 54 minutes

Learn to design AI workloads on Azure using SaaS, PaaS, and IaaS solutions. Align AI strategy with business goals and apply governance best practices.

Units in this learning path:

• Introduction
• Strategy
• Adoption Plan
• Platform Workloads
• Infrastructure Workloads
• Governance
• Secure Workloads
• Manage
• Knowledge Check
• Summary

Products: Azure

Roles: Solution Architect

Level: Intermediate

Subjects: Solution Design

Duration: 36 minutes

While the technology is important, designing solutions with Dynamics 365 is about more than the technology. You must know your customers and speak their industry language. You need to understand how to gather and document requirements. You'll explore and define the business processes and map them to functionality to implement solutions with Dynamics 365.

Modules in this learning path:

• Get Know Dynamics 365 Customers
• Design Accessibility Dynamics 365
• Evaluate Requirements Dynamics 365 Projects
• Business Process Mapping Dynamics 365
• Work with Requirements

Products: Dynamics 365, Dynamics Finance, Dynamics Sales, Customer Insights Journeys, Dynamics Scm, Dynamics Business Central, Dynamics Field Service, Dynamics Customer Service, Dynamics Project Operations, Dynamics Human Resources, Dynamics Iom, Power Apps, Power Automate, Dataverse

Roles: Business Analyst, Functional Consultant, Student, Business User, Maker

Level: Beginner

Subjects: Business Applications

Duration: 279 minutes

AWS Step Functions is a low-code visual workflow service used to orchestrate Amazon Web Services (AWS) services, automate business processes, and build serverless applications. In this course, you learn how to implement design patterns in your…

Design effective Power BI reports that are visually appealing and easy to understand with consistent report structure, interactive objects, and filtering.

Units in this learning path:

• 1 Introduction
• Design Layout
• Design Reports
• 2 Report Objects
• 3 Report Visuals
• 6 Report Filters
• 7 Filter Techniques
• 8 Report Filters Case Study
• Lab
• 6 Check
• 7 Summary

Products: Power Platform, Power Bi

Roles: Business User, Business Analyst, Data Analyst

Level: Intermediate

Subjects: Data Visualization

Duration: 115 minutes

In this module, learners will gain insights into designing platform architectures that are secure, scalable, and compliant with regulatory standards. The module covers capacity planning, cost optimization, and the role of automation in maintaining consistency and reducing manual errors. Learners will also explore strategies for building scalable solutions that can handle increasing demand and complex workflows.

Units in this learning path:

• Introduction
• Core Principles Secure Scalable Platform Design
• Security Considerations Platform Architecture
• Scale Platform Architectures Growth Adaptability
• Automation Resiliency Modern Platforms
• Knowledge Check
• Summary

Products: Azure, Azure Devops, Github

Roles: Administrator, AI Engineer, Developer, Devops Engineer, Network Engineer, Security Engineer, Solution Architect, Startup Founder

Level: Advanced

Subjects: App Development, Architecture, Asset Management, Automation, Cloud Computing, Cloud Security, Containers, Custom App Development, Devops, Infrastructure, It Management Monitoring, Product Lifecycle Management, Productivity, Site Reliability Engineering

Duration: 50 minutes

Dynamics 365 Contact Center IVR Copilot agents are designed by using Microsoft Copilot Studio. It designs these agents based on a customer's business needs, which guides a caller's experience in the interactive voice response (IVR) session. To allow scalability and facilitate quick changes in your IVR flow, such as broadcasting messaging, you can create rules by using Microsoft Power Apps and then integrate them into your Copilot agent. This approach allows businesses to make real-time changes to the Copilot agents without needing to modify or republish the agent.

Units in this learning path:

• Introduction
• Create Dynamic Welcome Message
• Create User Friendly Ui
• Create Your Copilot Agent
• Test the Agent
• Update the Welcome Message Dynamically
• Test the Copilot Agent with the New Message
• Check
• Summary

Products: Dynamics 365, Dynamics Contact Center, Microsoft Copilot Studio

Roles: Functional Consultant, Business User, Administrator

Level: Intermediate

Subjects: Business Applications, Bots

Duration: 35 minutes

Design a Modern Data Warehouse using Azure Synapse Analytics

Units in this learning path:

• Introduction
• Describe
• Define Architecture
• Exercise Identifying Architecture Components
• Design Ingestion Patterns for Warhouse
• Understand Data Storage for
• Understand File Formats Structure Modern Data Warehouse
• Prepare Transform Data with
• Serve Data for Analysis with
• Knowledge Check
• Summary

Products: Azure Synapse Analytics

Roles: Data Engineer

Level: Beginner

Subjects: Data Storage

Duration: 62 minutes

Design a SQL Server migration strategy

Units in this learning path:

• Introduction
• Examine Data Platform Modernization
• Plan Data Migration
• Explore Data Migration Resources
• 5 Exercise Compare Onpremises Azure Costs
• Knowledge Check
• 6 Summary

Products: Azure, Azure SQL Database, Azure SQL Managed Instance, Azure Sqlserver Vm, Azure SQL Virtual Machines, Azure Synapse Analytics

Roles: Administrator, Data Engineer, Database Administrator

Level: Beginner

Subjects: Data Engineering

Duration: 32 minutes

Design a Container Build Strategy

Units in this learning path:

• Introduction
• Examine Structure of Containers
• Work Docker Containers
• Understand Dockerfile Core Concepts
• Examine Multi Stage Dockerfiles
• Examine Considerations for Multiple Stage Builds
• Explore Azure Container Related Services
• Deploy Docker Containers to Azure App Service Web Apps
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Boards, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos, Azure Test Plans, Github

Roles: Administrator, AI Engineer, Data Engineer, Developer, Devops Engineer, Platform Engineer, Security Engineer, Security Operations Analyst, Service Adoption Specialist, Solution Architect, Startup Founder, Technology Manager

Level: Advanced

Subjects: Devops, Containers

Duration: 60 minutes

Learn how to design a data ingestion solution for training data used in machine learning projects.

Units in this learning path:

• Introduction
• Identify Your Data Source Format
• Choose How Serve Data Workflows
• Solution
• Exercise
• Knowledge Check
• Summary

Products: Azure Databricks, Azure Machine Learning, Azure Synapse Analytics

Roles: Data Scientist

Level: Beginner

Subjects: Artificial Intelligence, Machine Learning

Duration: 33 minutes

Design a data partitioning strategy

Units in this learning path:

• Introduction
• Denormalize Data Your Model
• Manage Referential Integrity by Using Change Feed
• Combine Multiple Entities Same Container
• Denormalize Aggregates Same Container
• Finalize Data Model
• Exercise Advanced Modeling Patterns
• Knowledge Check
• Summary

Products: Azure, Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Data Engineering

Duration: 51 minutes