Get Into Customer Service is a 2 day short course which incorporates 2 essential accredited qualifications for working in customer service, This course is ideal for candidates interested in gaining work in customer facing environments by equipping them with the knowledge and understanding of the importance of the customer and how to deliver service excellence as well as well as the skills to stay safe and assist customers in emergency situations.This Highfield accredited Customer Service qualification covers best practice customer service. The training course is motivational, highly practical and instantly applicable to your every day role. This will ensure...

The Licensing (Scotland) Act 2005 states that anyone who authorises the sale of alcohol to the public must hold a personal licence. If you wish to obtain a personal licence you need to apply to your local licensing board who are obligated to ask for a number of things in support of your application; this includes proof that you hold a licensing qualification such as the BIIAB SCPLH. The course has been developed in a way that means it meets the training specification of the Scottish Government and can be finished in one day. The training is...

The Award in First Aid is an extremely practical and hands on training course and is assessed via on-going oral and/or written questioning and practical demonstration. This is a perfect course for those looking to access the world of work in industries including hospitality, events, retail and security.The course content includes Health and Safety regulations, COSHH, RIDDOR, Accident Book and the First Aid Box. The First Aid practical element of the course covers a range of First Aid topics including: Cardio Pulmonary Resuscitation The Recovery position Shock...

This qualification is aimed at anyone looking to gain the certificate needed to apply for an SIA Badge to work in the security industry in Scotland. The Security Industry Authority (SIA) was set up by the government to regulate the private security industry, including door supervision. It is a requirement that in order to work as a door steward in Scotland you must have an SIA licence. Successful completion of this course is part of the SIA's requirements to obtain a licence to practise. Course content; This is...

WorldHost is a world-class training programme developed to raise the standard and delivery of excellence in customer service in the UK. Delivered and adapted by People 1st, with over 40 years of experience as the sector skills council for the hospitality, travel and tourism industries, WorldHost has been used to ensure high quality customer service training across the UK in the lead up to international events. The WorldHost programme is modern and energetic, providing participants with the fundamentals of service professionalism and encouraging them to take pride in their work. It can be...

This 1 day short course is designed for those who are interested in gaining work in the hospitality industry or licensed trade or for those who already work in a licensed premises and are looking to advance their career and move towards a supervisory position. Students will l gain a comprehensive understanding of beer products and the customer benefits of serving beer correctly. They will also learn how to maintain hygiene in the bar and cellar, personal and food hygiene procedures relating to the bar, cleaning, maintaining and storing glassware, how to pour the perfect pint, how to clean beer...

The qualification covers all areas of managing a catering operation or commercial kitchen including people, administration, the kitchen environment itself and the wider market and the opportunities that this presents. All of these areas need to be managed and managed well to ensure that a catering operation runs smoothly and profitably. Completion of this qualification will provide candidates with the knowledge and confidence required to meet the challenges that they will face in management in the catering or hospitality industry. Whether you are running your own operation, are employing others to manage your kitchen or are looking...

The Licensing (Scotland) Act 2005 requires that Personal Licence Holders must complete additional mandatory training 5 years after their Personal Licence was issued. Candidates will be updated on new legislation which has come into place and how they apply to their role. It is essential that all Personal Licence Holders gain this training qualification and hand the refresher training certificate into the licensing board who issued their original licence. Not doing this in time will result in your licence being revoked. Prior to the course each candidate will be provided with a workbook and must take...

Get into Catering is a 2 day short course which includes an accredited qualification BIIAB Level 2 Award in Food Safety in Catering and essential industry required skills training in our Introduction to Cookery course. This course takes place over 2 days and candidates completing the full course will receive a BIIAB Level 2 Food Safety Certificate, and an industry recognised Tennent's Training Academy Certificate in an Introduction to Cookery. This course is suitable for those participants interested in gaining work in the hospitality or catering industry and will provide students with the perfect combination of knowledge and skills....

This Highfield accredited Customer Service qualification covers best practice customer service through to dealing with difficult customers and handling complaints, we have solutions to meet your customer service training needs either as an individual or an organisation. Our customer service training course is motivational, highly practical and instantly applicable to your every day role. This will ensure that you exceed customer expectations at every possible opportunity. This course is also appropriate for those entering customer service delivery roles as a first job or those moving into customer service roles from other areas of employment. It will also serve as a...