HABC Level 2 Certificate in Customer Service (QCF) & Emergency First AidGet Into Customer Service is a 2 day course which incorporates 2 essential accredited qualifications for working in customer service, This combined 2 day short course will offer candidates interested in working in customer facing environments, the knowledge and understanding of the importance of the customer and how to deliver service excellence. Emergency First Aid will give you the knowledge to become a first aider in the workplace. This Highfield accredited Customer Service qualification covers best practice customer service through to dealing with difficult customers and handling complaints,...

The Licensing (Scotland) Act 2005 states that anyone who authorises the sale of alcohol to the public must hold a personal licence. If you wish to obtain a personal licence you need to apply to your local licensing board who are obligated to ask for a number of things in support of your application; this includes proof that you hold a licensing qualification such as the BIIAB SCPLH. The course has been developed in a way that means it meets the training specification of the Scottish Government and can be finished in one day. The training is...

This qualification is aimed at anyone looking to gain the certificate needed to apply for an SIA Badge to work in the security industry in Scotland. The Security Industry Authority (SIA) was set up by the government to regulate the private security industry, including door supervision. It is a requirement that in order to work as a door steward in Scotland you must have an SIA licence. Successful completion of this course is part of the SIA's requirements to obtain a licence to practise. Course content; This is...

WorldHost is a world-class training programme developed to raise the standard and delivery of excellence in customer service in the UK. Delivered and adapted by People 1st, with over 40 years of experience as the sector skills council for the hospitality, travel and tourism industries, WorldHost has been used to ensure high quality customer service training across the UK in the lead up to international events. The WorldHost programme is modern and energetic, providing participants with the fundamentals of service professionalism and encouraging them to take pride in their work. It can be...

The ESSENTIAL Kitchen Course for staff new to working in a Kitchen. The Award is designed for anyone who is new to working or interested in working in a commercial kitchen environment, including: pubs, restaurants, cafe's, coffee shops, fast-food, sandwich bars, bed & breakfast establishments, hotels and any other location where food is prepared and served. The course is delivered over 2 days, and will include training in the cookery school where you will learn the basic principals of food hygiene and practice food preparation and food presentation. Candidates must pass the multiple choice exam paper...

The course is an award designed ensure that beer is consistently served in an optimum condition - which aims to increase sales and decrease wastage. The BIIAB ABCQ can be used as a stand-alone qualification or as part of an induction programme. The Award is aimed at candidates who are required to handle and care for keg beers as part of their job role - as well as anyone required to maintain a safe and hygienic cellar. No previous experience is required to complete the course, but a knowledge of working in a...

LEVEL 2 Award in Food Safety (The Basic Food Hygiene Certificate) This is an introductory 1 day course aimed at anyone handling or serving food in their job role, including bartenders Regulations under the Food Safety Act 1990 and the Food Safety Regulations 1995 require that anyone involved in food handling must be appropriately trained in food safety. Those who meet the required standard in the short test will receive a certificate from the BIIAB. Holders of this qualification will have knowledge and understanding of the importance of food hygiene, associated food hazards, good hygiene practice...

The qualification covers all areas of managing a catering operation or commercial kitchen including people, administration, the kitchen environment itself and the wider market and the opportunities that this presents. All of these areas need to be managed and managed well to ensure that a catering operation runs smoothly and profitably. Completion of this qualification will provide candidates with the knowledge and confidence required to meet the challenges that they will face in management in the catering or hospitality industry. Whether you are running your own operation, are employing others to manage your kitchen or are looking...

The hospitality industry requires professional, well-trained staff. This qualification is suitable for candidates with little or no experience of working in the Hospitality industry as it aims to provide candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar or restaurant. Training takes place in Tennent's Training Academy's purpose built training bar/restaurant and is extremely practical and hands on so that students can use skills straight away in the work place. Candidates are assessed by a short multiple choice exam, and if successful will be awarded...

The Licensing (Scotland) Act 2005 requires that Personal Licence Holders must complete additional mandatory training 5 years after their Personal Licence was issued. Candidates will be updated on new legislation which has come into place and how they apply to their role. It is essential that all Personal Licence Holders gain this training qualification and hand the refresher training certificate into the licensing board who issued their original licence. Not doing this in time will result in your licence being revoked. Prior to the course each candidate will be provided with a workbook and must take...