Get Into Customer Service is a 2 day short course which incorporates 2 essential accredited qualifications for working in customer service, This course is ideal for candidates interested in gaining work in customer facing environments by equipping them with the knowledge and understanding of the importance of the customer and how to deliver service excellence as well as well as the skills to stay safe and assist customers in emergency situations.This Highfield accredited Customer Service qualification covers best practice customer service. The training course is motivational, highly practical and instantly applicable to your every day role. This will ensure...

This 1 day short course is designed for those who already work in the hospitality industry/licensed trade and are interested in advancing their career by moving into a supervisory or management role. Participant will learn key skills on how to manage any licensed premises including pubs, bars, restaurants, wine bars etc. The course includes training on financial management, cashflow, understanding profit, pricing strategy, cash and stock control, break even point, health & safety management, COSHH/HACCP, risk assessment, employment law, marketing, SWOT analysis and merchandising Students will receive an industry recognised Tennent's Training Academy Certificate upon completion of...

The Licensing (Scotland) Act 2005 states that anyone who authorises the sale of alcohol to the public must hold a personal licence. If you wish to obtain a personal licence you need to apply to your local licensing board who are obligated to ask for a number of things in support of your application; this includes proof that you hold a licensing qualification such as the BIIAB SCPLH. The course has been developed in a way that means it meets the training specification of the Scottish Government and can be finished in one day. The training is...

The Award in First Aid is an extremely practical and hands on training course and is assessed via on-going oral and/or written questioning and practical demonstration. This is a perfect course for those looking to access the world of work in industries including hospitality, events, retail and security.The course content includes Health and Safety regulations, COSHH, RIDDOR, Accident Book and the First Aid Box. The First Aid practical element of the course covers a range of First Aid topics including: Cardio Pulmonary Resuscitation The Recovery position Shock...

This qualification is aimed at anyone looking to gain the certificate needed to apply for an SIA Badge to work in the security industry in Scotland. The Security Industry Authority (SIA) was set up by the government to regulate the private security industry, including door supervision. It is a requirement that in order to work as a door steward in Scotland you must have an SIA licence. Successful completion of this course is part of the SIA's requirements to obtain a licence to practise. Course content; This is...

WorldHost is a world-class training programme developed to raise the standard and delivery of excellence in customer service in the UK. Delivered and adapted by People 1st, with over 40 years of experience as the sector skills council for the hospitality, travel and tourism industries, WorldHost has been used to ensure high quality customer service training across the UK in the lead up to international events. The WorldHost programme is modern and energetic, providing participants with the fundamentals of service professionalism and encouraging them to take pride in their work. It can be...

The ESSENTIAL Kitchen Course for staff new to working in a Kitchen. The Award is designed for anyone who is new to working or interested in working in a commercial kitchen environment, including: pubs, restaurants, cafe's, coffee shops, fast-food, sandwich bars, bed & breakfast establishments, hotels and any other location where food is prepared and served. The course is delivered over 2 days, and will include training in the cookery school where you will learn the basic principals of food hygiene and practice food preparation and food presentation. Candidates must pass the multiple choice exam paper...

This 1 day short course is designed for those who are interested in gaining work in the hospitality industry or licensed trade or for those who already work in a licensed premises and are looking to advance their career and move towards a supervisory position. Students will l gain a comprehensive understanding of beer products and the customer benefits of serving beer correctly. They will also learn how to maintain hygiene in the bar and cellar, personal and food hygiene procedures relating to the bar, cleaning, maintaining and storing glassware, how to pour the perfect pint, how to clean beer...

The qualification covers all areas of managing a catering operation or commercial kitchen including people, administration, the kitchen environment itself and the wider market and the opportunities that this presents. All of these areas need to be managed and managed well to ensure that a catering operation runs smoothly and profitably. Completion of this qualification will provide candidates with the knowledge and confidence required to meet the challenges that they will face in management in the catering or hospitality industry. Whether you are running your own operation, are employing others to manage your kitchen or are looking...

The hospitality industry requires professional, well-trained staff. This qualification is suitable for candidates with little or no experience of working in the Hospitality industry as it aims to provide candidates with the knowledge required to achieve a high standard of customer and drinks service when working in a bar or restaurant. Training takes place in Tennent's Training Academy's purpose built training bar/restaurant and is extremely practical and hands on so that students can use skills straight away in the work place. Candidates are assessed by a short multiple choice exam, and if successful will be awarded...