With the advent of modern technology and the advancement of the Internet, customer relationship management (CRM) has been streamlined into many CRM processes. These processes have led to improved capture and understanding of customers' needs. This course will give you a quick insight into how Internet-based CRM operates, including its strategies and components. You will also be shown how businesses can implement global CRM (GCRM) successfully.Just as technology has changed the way we communicate with each other, it has also changed the way businesses communicate with their customers. This change is felt more in the customer service area of organisations....

This free online course explains how to use Power BI is a powerful data visualization tool that helps you to complete multiple tasks in fewer steps, thus allowing you to concentrate on other essential business duties. We show you how to represent, scale and lay out your business data with Power BI and go through each step involved in formatting sections to fit your needs. This course can help you deliver more compelling presentations and reports.Imagine that after hours of designing and making charts, graphs and visuals, you take a step back to get a better perspective and find that...

If you love photography and are keen to learn ways in which you can improve your images, then this free online Landscape Photography - Equipment basics, Focusing and Filters course is the perfect place to start. This online photography class teaches you in basic terms, all the necessary skills, techniques, and practical in-field experience that you will need to succeed in your career as a landscape photographer.Landscape photography is the art of capturing images from nature or outdoor life. In this free online photography course, you will start by learning about the basic equipment and other accessories required for landscape...

This free online persuasion course teaches about exerting your influence with persuasive tools and skills. It features celebrity trainer Professor Paul Cline who will teach you persuasion skills to help you master any situation. Without the power to influence, you won't make a sale or get people to take action! With this course, you will dramatically boost your ability to influence, gain people's trust quickly, and motivate people to take action.Without the power to influence you won't make the sale, you won't get your ideas across, or you won't get people to take action! The free course Persuasion Strategies! -...

This course covers the finishing processes produced by a CNC machine. These machines are primarily used in the manufacturing industries like mills and the focus will be on the services it provides in these industries. On top of learning about the type of finishes this machine can achieve, you will also study the more fundamental part of programming the machine. This is vital for an operator to know.The first part of this course will teach you about surface finish and how the CNC machine is programmed to meet the exact dimensions demanded by the operator. This leads on to the...

This free online 'fundamentals of chemistry' course will teach you about the atomic and molecular structure of matter and the changes it undergoes through chemical reactions. Chemistry focuses on the composition, structure, and properties of matter. In this course, you will study acids, bases, liquids, solids and examine the periodic table including groups, compounds, metals, and nonmetals. Start learning, today.This course on the fundamentals of chemistry will first discuss the periodic table and the groups of elements. You will study chemistry symbols, atoms, molecules, elements, chemical bonds, and compounds. You will also cover ions and particles, and study the three...

With the rise in fuel prices and more electric vehicles on the road, the need for electrical vehicle engineers is growing. The future of the automotive industry is in electric vehicles. This course on electric vehicle technology will equip you with the necessary knowledge to start a career in electric vehicle design. So why wait! Start your path on this new and exciting field of electric vehicle technology today.As fuel prices increase and as the world’s fossil fuel deposits become depleted, governments worldwide are pushing manufacturers to design and produce more electric vehicles. As a result, car manufacturers are looking...

This Spanish class helps you to develop your pronunciation and grammatical skills by explaining how to use adjectives to describe people and things and adverbs to describe actions. We also go over basic vocabulary used to discuss family to help you classify and describe those close to you. These Spanish lessons also show you how to talk about possessions and form questions. Sign up to learn Spanish and improve your accent and pronunciation.This course provides the pronunciation, vocabulary and grammar skills required to become proficient in Spanish. We begin by showing you how to identify, classify and pronounce words related...

This course continues from our Basic Accounting course and will help you to explore cash flow and working capital with business simulation models. You will learn about the operating cycle, how to manage cash flow effectively, and how to understand the connection between profit, assets, liabilities and cash flow.‘Cash and Working Capital’ has been created by Accounting Intuition and accredited by the Chartered Institute of Management Accountants (CIMA). The best way to learn is through genuine understanding and experience, which is why this course uses a set of ground-breaking visualisation models that explain accounting transactions and balances using the analogy...

Agile Master Training is a course carefully designed to analyze the different essential processes adopted by modern companies in making decisions. The course illustrates the best practices needed to develop software successfully and manage projects adequately. Contrary to popular belief, Agile principles do not make decisions for boards. Instead, you will discover that they serve as a tool for boards. Start your learning today!Companies today are demanding more efficiency, effectiveness and rapid development of projects. This ‘Agile Master Training’ course discusses using different Agile processes to make this possible. We have adopted Agile principles to help analyze software and hardware...