Do you hope to start a career in customer service or want to improve your skills in your current role? This course will teach you the basic skills and knowledge required to become a customer service executive. We'll show you how to handle difficult customers and situations, as well as how to maintain a positive and professional attitude at all times. By the end of the course, you'll be well-equipped to succeed in the customer service field.Meeting the needs and preferences of any customer is customer service. Providing professional, helpful, high-quality service and assistance before, during, and after the customer's...

This free online transport management course outlines considerations of the management of rail and road in the UK. You will start by learning about the role of the transport manager in the road freight haulage sector and their legal responsibilities. Next, the course will analyse the role of the transport manager in passenger rail, from tender through to operation. This knowledge will be an advantage as you begin a career in transport management.Firstly, this course will evaluate the role of a transport manager who is working in the road haulage industry. You will learn the definitions of some of the...

Whether you are starting out as a professional in catering or are a home cook, this course grounds you in the basics of meats and seafood. Study the actual definition of ‘meat’ and consider types of red meat before moving onto look at poultry and seafood, including shellfish and cephalopods. How to determine freshness, the differences between various ages and breeds of meat-producing animal and ways to cook them are all covered by the material.We all know what meat is but few know the technical definition of it. Meat is properly defined as, ‘the flesh of an animal found beneath...

‘Maintenance and Repair of Marine Electrical Equipment’ is a course that delves into the general maintenance and repair procedures of electrical components used in the marine environment. We discuss the functions and the performance tests of electrical equipment in addition to machinery alignments. Register for this course today and enhance your knowledge of the maintenance and repair of marine electrical equipment.The equipment used in control systems must be maintained and tested regularly. It is necessary to perform functional and performance tests for monitoring systems, automatic control devices and protective devices. This course delves into these systems and illustrates how power,...

The free online course on financial accounting teaches you about the streams of accounting, as well as the concept of financial statements and the basic structure of a balance sheet. You will learn about the components of a profit and loss account, as well as the concept of conservatism and depreciation. You will also be able to explain the concept of ratio analysis. Start this course today to improve your understanding of financial accounting.Financial accounting is a free online course that begins by introducing you to the streams of accounting, as well as the concept of financial statements and the...

Your team needs supervision to provide high-quality care and assistance that produces favourable results for both the worker and clients. This management course provides the skills you need to support your staff, build better work relationships and perform supervision sessions. We cover the principles, purpose and scope of leadership and examine its models and processes. We explain how power imbalances and personal wellbeing affects performance.Supervision involves a supervisor meeting regularly and interacting with staff to review their work performance and help them do good work. This ‘Supervision Skills in Adult Care’ training course begins by defining concepts and diving into...

‘Traditional Handpoke Tattooing’ is a free online course that provides you with a broad overview of various techniques, skills and procedures used in handpoke tattooing. You will explore the basic tools and required techniques needed for this technique. You will also learn about hygienic standards, proper workspace setup, and the techniques for making lines and dots. Sign up for this course today and improve your tattoo artistry!This course describes the tools, skills, procedures and aftermath of a traditional handpoke tattoo session. Learn about the recommended inks, blades, needles as well as the best places to acquire them. You will be...

Researchers have proven that over 70% of funds spent by manufacturing organizations usually go towards the purchase of inventory that is used for the production process. With this kind of investment, great care needs to be taken to ensure waste is reduced to the bare minimum. Lean Six Sigma (LSS) is one efficient way of achieving this. This free online course will take you on an exciting journey into the world of LSS.In almost all human endeavour, a certain amount of ‘waste’ is inevitable. Waste is generated by both domestic and commercial culinary activities, production, manufacturing, service delivery operations and...

This free online Rational Emotive Behavior Therapy (REBT) course will teach you how to deprogram old, negative thought patterns and replace them with positive new ones. Rational Emotive Behaviour Therapy is the highly acclaimed science of reprogramming negative or detrimental thought processes, which you can use to regain control over your emotions and transform your life. Take this free online course today to begin.Discover how the mind works through Rational Emotive Behavior Therapy (REBT), and how you can deprogram old, negative thought patterns and replace them quickly and easily with positive new patterns.

The course begins...

In this course, you will learn various culinary skills, such as slicing and dicing, using and honing knives properly, cleaning vegetables, making stock, creating sauces, kneading dough kneading and so forth. This course explains the different temperature ranges required for food preservation. You will also study various essential kitchen utensils and their uses, along with some medically significant herbs and spices.Some people entering the culinary field are unaware of the basic skills required to become a skillful cook, resulting in the entry of incompetent chefs into the workforce. If you want to work towards becoming a successful chef, then enrolling...