‘Customer service’ describes the guidance a business gives its customers. This course explains how to provide great customer care service over the phone. We outline ‘defusing’ techniques and customer management practices to help you build a good rapport with clients over the phone. Why should you provide great customer service? What is true customer loyalty? This CRM training course answers such questions and improves your communication skills.‘Customer service’ refers to the support and guidance that a company offers its clients. We begin this course by establishing the importance of developing long-term relationships with customers. We then explain the importance of...

This free online CompTIA Cloud+ Basic course will give you an introduction the benefits of cloud computing, and teach you about cloud service models, cloud delivery models, cloud infrastructure terminology, and object storage concepts. You will look into the types of data storage and networking, optimizing the network, routing, switching and protocols. You will also study RAID, storage technologies, and accessing and provisioning storage.This training course, CompTIA Cloud+ Basic, will provide you with an understanding of the basics of cloud concepts and models. You will learn about cloud service models, cloud deployment models, cloud essential terminology, and object storage concepts....

Manufacturers, large retail chains and haulage firms frequently use large goods vehicles (LGVs) to transport items on a regional, national and international scale. But did you know that special training and qualifications are required to become an LGV driver? This course prepares you for the UK’s driver ‘Certificate of Professional Competence’ (CPC) test and explains how to meet the requirements to become a qualified LGV operator.Earning a licence to operate large goods vehicles (LGVs) can completely alter your career and lifestyle. However, it requires specialised training and regular mandatory inspections and maintenance measures to keep these vehicles roadworthy and reduce...

As time goes on, organisations develop a plethora of processes, each with a distinct purpose, impacting various departments and delivering different products. As these processes become more complex and organisations grow, knowing how to map, analyse and improve these processes becomes essential. In this course, we will teach you how to create process maps and how to use them to improve your organisation's processes.Process maps are essential because they help organisations and businesses improve their growth rates and overall task performance. They are also a necessary part of Lean Six Sigma (LSS) methodology. LSS combines business management methods focused on...

This free online finance course teaches you the approaches and theories involved conducting business and trading across borders. We examine each aspect of international business and trade before discussing the role of privatization. We explain how successful operations integrate local conditions with regional and global shifts. This course suits anyone interested in expanding their portfolio and exploring the exciting world of global trade.This free online course introduces you to international business and trade. We explore the role of the Bartlett and Ghoshal model in indicating the strategic options for businesses that want to manage their international operations based on shifting...

Becoming a parent can be daunting, particularly with numerous beliefs on how you should bring up a child. This course discusses how different attachment types affect children. You will discover the history of attachment theory and explore how attachment-based parenting and skin-to-skin contact supports infant brain development. Following that, we will learn how healthcare professionals and fathers can encourage and promote breastfeeding.In this course, ‘Early Childhood Attachment Parenting’, we discuss the basics of attachment-based parenting and the history of attachment theory. Next, we will look at the importance of the umbilical cord. Are you wondering how to deal with your...

This course provides the basics of special educational needs (SEN). First, we explore how SEN is related to disability and learn its classification into its four main areas. Next, we will explore the SEN support and assessment process, including the importance of quality teaching for students with SEN. In addition, we will also cover teaching methods and the social, emotional and psychological difficulties of SEN pupils.Special educational needs consider those with differences, disabilities or special needs and cater to their academic requirements. In this course, we will introduce you to the study of special educational needs. First, we will discuss...

This free online Introduction to Risk Management course from Alison will teach you the essential terminologies, categories of risks, and risk management approaches and tools which you can apply to your organization. Risk management helps identify, assess, and manage problems and is essential for the success of any business. With this course, you will get to know useful information about risk management that will serve you well in your career.In recent times there has been a move towards holistic risk management, in response to natural disasters and events such as the September 11th, 2001 attacks. Today, management of personal and...

Are you planning to take the CompTIA Security+ 601 certification exams? Do you aspire to work as a security professional? We have designed this course to cover the knowledge areas tested in the CompTIA Security+ certification. You will learn to analyze threats and attacks, review system architecture and design and implement security protocols. Operational procedures, digital forensics and governance are also covered. Sign up today!Security is essential in every aspect of an organization’s infrastructure and protecting data is critical to management. As a result, organizations and government agencies are seeking highly qualified security experts, which is probably your motivation for...

The role of laboratory technician is crucial to the development of science and the betterment of society. Vital discoveries like vaccines happen through hard work carried out in laboratories and wouldn’t exist without microbiology and the people who pursue it. These people include the careful and meticulous microbiology laboratory technician and this free online course can help you become one to help keep us safe and healthy.The role of a microbiology laboratory technician covers diverse tasks, from identifying microorganisms in different samples to preparing and maintaining experimental equipment. This course covers important microbiological principles and breaks down the steps to...