The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This online course will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.This programme is an online course designed for you to start at anytime and work through at your own pace.

In addition to regular job duties, people are often expected to take on extra assignments and are expected to get that additional job done well, under budget, and on time.This online course is not intended to take participants from a supervisory or administrative position to that of a project manager. However, it will give you the opportunity to familiarise yourself with the most common terms and the most current thinking around project management.This programme is designed for you to start at anytime and work through at your own pace.

This distance learning course is suited for those who already work in the hospitality industry or those that would like to start a career in the hospitality industry. This online course covers all of the theoretical knowledge needed to prepare and serve hot and cold drinks in any environment. On completion of this course you can progress on to level 2 in which you will be trained on specialist equipment in a hospitality environment. This course offers you the opportunity to study at your own pace in your own environment.

We are delighted to offer this suite of units from the Future Equipped Project. This course has been designed and developed by the Digital Health and Care Institute and the Construction Scotland Innovation Centre. These learning materials were produced by lecturers, who participated in the FUTUREquipped project and explore how digitization is transforming the construction sector its impact on the construction techniques. The units you will study cover Building Information Modelling, Domestic Building Management Systems and Energy efficient housing.

The Internet has changed the way that we work, live, shop, and play. You can take advantage of this new way of doing business whether you want to set up a part-time venture or create the next million pound enterprise. This online course will give you everything that you need to build a successful online business.This is course is available online for you to work through at your own pace.

Digital transformation looks different for every business but it aims to alter how a company operates with the addition of technology and with the goal of improving the customer experience and the workplace. This free online course will teach you about digital transformation, what companies in different industries are doing, as well as best practices so you can try it for yourself.This programme is designed for you to start at anytime and work at your own pace through our online materials.

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve conflict? Are they enthusiastic and motivated to do their best? Do they work well together? This online course is designed for participants who want to develop their team leadership skills and unleash the talent of their individual team members.This programme is designed for you to start at anytime and work at your own pace through our online materials.

Many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This online course will introduce those managers to human resource concepts. We will take you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).This programme is designed for you to start at anytime and work at your own pace through our online materials.

Supervisors undertake a vital role in Businesses. As a supervisor, you have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This online course will give you the skills in communication, coaching, and conflict that you need to be successful.This programme is designed for you to start at...

Learn Python, the Language for Internet of Things.How great would it be to write your own computer program? Or, design a web or desktop application that millions of people could enjoy? Both are possible if you learn to code in Python. Python is an object-oriented programming language and is recommended for aspiring young developers who are interested in pursuing careers in Security, Networking and Internet-of-Things. No prior programming knowledge is required.You'll learn these core skills:Problem-solve using an algorithmic approach.Understand programmers work in the software development process.Gain knowledge on how a program is executed in a computer environment.This programme is designed...