Course details
Course description
The Level 3 Scottish Vocational Qualification (SVQ) in Customer Service at SCQF level 6 allows candidates to demonstrate competence in job related skills in their particular area of work.
These qualifications have been designed in partnership and are jointly awarded with the Skills CFA Sector Skills Council to ensure relevance to the sector.
Upon successful completion, learners will gain an international recognised qualification which guarantees that they have the skills, knowledge and abilities required to carry out their role successfully.
As assessment is normally carried out in the workplace this minimises any time learners would need to be away from their work and allows candidates to generate evidence based on the actual work they are carrying out.
You will be assigned a highly experienced assessor to work with you on an individual basis. This assessor will support you build a portfolio of evidence demonstrating your knowledge and competence in this sector.
Learning outcome
SVQ’s in Customer Service could provide progression to:
- SVQ in Customer Service or related area at a higher SCQF level
- Employment in the customer service sector at a higher/promoted level
- Employment in a related area which demands good customer service, eg retail, hospitality, the financial sector
Entry requirements
If English is not your first language, ESOL Level 5 is an entry requirement for this course.
Course options
Course details
1st Aug 2023
Cost: Visit the provider's website for details.
Venue details
Almondvale Crescent
Livingston
EH54 7EP
This is the main contact address for the provider. This may not be the location where this course is presented.