History of Microsoft Dynamics 365 Customer Engagement (CRM)

Course description

Module 1: Origin and Roadmap of Microsoft Dynamics 365 to date

• Microsoft Dynamics 365 Introduction

• History of Microsoft Dynamics 365

• Details about Pre-CRM Era/ What was there before CRM?

• Road-map of Microsoft Dynamics 365 from the first version till date

Module 2: Major Features Released in Microsoft CRM 1.0/1.2

• Microsoft CRM 1.0/1.2 Introduction

• Microsoft CRM 1.0 Functionalities

• Microsoft CRM 1.0 Limitations

• Microsoft CRM 1.2 Changes

• Microsoft CRM 1.2 Limitations and Conclusion

Module 3: Major changes in Microsoft Dynamics CRM 3.0

• Microsoft Dynamics CRM 3.0 Introduction 

• Microsoft Dynamics CRM 3.0 Improvements

• Microsoft Dynamics CRM 3.0 New Features

• Microsoft Dynamics CRM 3.0 Limitations and Conclusion

Module 4: Major changes in Microsoft Dynamics CRM 4.0

• Microsoft Dynamics CRM 4.0 Introduction

• Microsoft Dynamics CRM 4.0 Improvements

• Microsoft Dynamics CRM 4.0 New Features

• Microsoft Dynamics CRM 4.0 Limitations and Conclusion

Module 5: Major changes in Microsoft Dynamics CRM 2011

• Microsoft Dynamics CRM 2011 Introduction

• Microsoft Dynamics CRM 2011 Improvements

• Microsoft Dynamics CRM 2011 New Features

• Microsoft Dynamics CRM 2011 Limitations and Conclusion

Module 6: Major changes in Microsoft Dynamics CRM 2013

• Microsoft Dynamics CRM 2013 Introduction

• Microsoft Dynamics CRM 2013 Improvements

• Microsoft Dynamics CRM 2013 New Features

• Microsoft Dynamics CRM 2013 Limitations and Conclusion

Module 7: Major changes in Microsoft Dynamics CRM 2015

• Microsoft Dynamics CRM 2015 Introduction

• Microsoft Dynamics CRM 2015 Improvements

• Microsoft Dynamics CRM 2015 New Features

• Microsoft Dynamics CRM 2015 Limitations and Conclusion

Module 8: Major changes in Microsoft Dynamics CRM 2016

• Microsoft Dynamics CRM 2016 Introduction

• Microsoft Dynamics CRM 2016 Improvements

• Microsoft Dynamics CRM 2016 New Features

• Microsoft Dynamics CRM 2016 Limitations and Conclusion

Module 9: Major changes in Microsoft Dynamics 365

• Microsoft Dynamics 365 Introduction

• Microsoft Dynamics 365 Improvements

• Microsoft Dynamics 365 New Features

• Microsoft Dynamics 365 Conclusion

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