Communication: Practical Skills

Course description

Learn to apply practical communication skills to complex issues in your working environment.

Conveying and responding to a range of information by reading, writing, listening and talking is the basis of communication. Effective oral and written communication skills are essential to promote good relationships and best working practice in a business environment.

This is a Unit within the HNC/HND Mechanical Engineering or HNC Electronics Group Award, but may also be part of another Group Award or taken as a stand-alone HN Unit. It will focus on the practical approaches needed for successful communication, which will prove extremely valuable in your career progression and your performance in the workplace.

Credit points and level: 1 HN credit at SCQF level 7: (8 SCQF credit points at SCQF level 7)

You will read texts critically, examining not just the content but the format, layout and style of the written text. You will then assess its strengths and weaknesses before producing effective business information documents such as proposals and reports. You will study the group processes involved in group decision making, how to progress activity, the uses and formats of record keeping and how to contribute effectively to formal group discussions. On completion of the Unit candidates should be able to:

1. Respond to written information on a complex vocational issue;
2. Produce written information in a prescribed format on a complex vocational issue; and
3. Contribute to a formal discussion on a complex vocational issue.