Highfield Level 2 Award in Customer Service (RQF)

Course description

The objective of this qualification is to prepare learners for employment in the customer service industry. The qualification provides learners with the knowledge, understanding and skills needed to work in this sector. WHAT DOES THE QUALIFICATION COVER? Topics include: • understanding how to work in a customer service environment • communication in customer service • the principles of personal performance and development • the principles of working in a business environment • working with others in a business environment This course is accredited by the Highfield Awarding Body for Compliance