Course details
Course description
This course is aimed at individuals wishing to up-skill to enhance their CV to apply for work. This certificated course will add to your skill-set and professional development. First Aid and Customer Service are great qualifications to have in general and to set you apart from other applicants to secure work or for promotion opportunities. The Highfield Level 2 Award for Customer Service qualification is designed to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement. This is the equivalent to the WorldHost Principles of Customer Service qualification content. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Entry requirements
Entry requirements Customer Service Entry Requirements To register for this qualification, it is recommended that learners meet the following: • Be 16 years of age or above • Have a basic level of English Learners must also have suitable photographic ID. • a valid passport (any nationality) • a signed UK photocard driving licence • a valid warrant card issued by HM forces or the police • another photographic ID card, e.g. employee ID card, student ID card, travel card etc.
Course options
Course details
Short course
23rd Nov 2023 to 22nd Nov 2024
Cost: £100.00 (ex. VAT)
Venue details
NGT Head Office
HAFC Business Centre
New Douglas Park, Cadzow Avenue
Hamilton
ML3 0FT
Course details
Short course
23rd Nov 2023 to 22nd Nov 2024
Cost: £100.00 (ex. VAT)
Venue details
Carrick Opportunities Centre
Henrietta Street
Girvan
KA26 9AL
Course details
Short course
23rd Nov 2023 to 22nd Nov 2024
Cost: £100.00 (ex. VAT)
Venue details
Queen of the South Arena
Palmerston Park
Dumfries
DG2 9BA