Management and Leadership Skills Package 2

Course description

These online courses are suitable for those who are working in, or wish to progress to, a Management or Leadership role in any sector. Tutor support is available by email and telephone. On successful completion of this package candidates will receive The Institute of Leadership and Management and CPD approved certificates in Effective Delegation, Leadership Skills, Developing Good Employee Relationships and Conflict Resolution in the Workplace. EFFECTIVE DELEGATION Approved by CPD GUIDED LEARNING HOURS Approximately 110 minutes are required for this course. FORM OF ASSESSMENT A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course. SYLLABUS The Course Structure What is Delegations, and why is it so Important? Elements of Delegation The Benefits of Delegation Overcoming Barriers to Delegation Choosing What to Delegate Who You Should Delegate to The Process of Delegation Completion, Follow-Up and Evaluation LEADERSHIP SKILLS Approved by ILM & CPD GUIDED LEARNING HOURS Approximately 90 minutes are required for this course. FORM OF ASSESSMENT A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course. SYLLABUS Leadership and Management Presenter Leadership Theories Team Development and Leadership Individuals within Teams Communicating One-to-One with Individuals Moving Forward Together DEVELOPING GOOD EMPLOYEE RELATIONSHIPS Approved by CPD GUIDED LEARNING HOURS Approximately 45 minutes are required for this course. FORM OF ASSESSMENT A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course. SYLLABUS Good Employee Relations Implementation and HR Contracts Employee Handbook Managing Performance Recruitment, Retention and Training Complaints, Discipline and Negativity CONFLICT RESOLUTION IN THE WORKPLACE Approved by CPD GUIDED LEARNING HOURS Approximately 45 minutes are required for this course. FORM OF ASSESSMENT A short test concludes each module. A passmark of 70% for each module is required to successfully pass the course. SYLLABUS The Causes and Symptoms of Conflict at Work Resolving Conflict The Five Conflict Modes Using the Modes Assertiveness Making Positive Outcomes