SQA PDA in Team Leadership and Management

Course description

This qualification is appropriate to any delegate who is looking to move into their first formal team leadership role or those new to team leadership. It will provide opportunities to develop competency and knowledge in providing direction and motivation to achieve consistent team success. This Professional Development Award has been designed as a short stand-alone award containing two units, which enables learners to develop or enhance their managerial skills and achieve certification in a relatively short period of time. FORM OF ASSESSMENT Delegates will generate evidence which demonstrates they have achieved all Outcomes and Performance Criteria for the chosen units within this Professional Development Award. UNITS MANDATORY UNITS (CANDIDATES MUST SELECT ONE UNIT) Provide Leadership for your Team Lead your Team OPTIONAL UNITS (CANDIDATES MUST SELECT AT LEAST ONE UNIT) Ensure Health and Safety Requirements are Met in your Area of Responsibility Manage a Budget Manage the Environmental Impact of your Work Communicate Information and Knowledge Allocate and Monitor the Progress and Quality of Work in your Area of Responsibility Build and Manage Teams Evaluate and Solve Business Problems Promote Continuous Improvement Gather, Analyse and Interpret Customer Feedback Review the Quality of Customer Service Build and Maintain Effective Customer Relations Manage Customer Service Performance Reduce and Manage Conflict in your Team Support Individuals to Develop and Maintain their Performance Develop and Sustain Collaborative Relationships with Other Departments Manage People’s Performance at Work Lead Meetings to Achieve Objectives Develop your Knowledge. Skills and Competence Support Individuals’ Learning and Development Procure Products and/or Services Coach Individuals This PDA is jointly certificated by the Chartered Management Institute (CMI).