Customer Service Award

Course description

This Customer Service Award is ideal for individuals who volunteer and people on short employability programmes who were dealing with customers, who could actually achieve a qualification whilst doing this work. There are also many people working in customer service roles. It involves completing 2 units One mandatory unit - Give Customers a Positive Impression of Yourself and Your Organisation - U(H9XK04) And then one from the list below. -Deal with Customers Face to Face - U(H9XR04) -Deal with Customers in Writing or Electronically - U(H9XW04) -Deal with Incoming Telephone Calls from Customers - U(H9XT04) -Make Telephone Calls to Customers - U(H9XV04) -Deliver Reliable Customer Service - U(FE1V04) -Resolve Customer Service Problems - U(H9YD04) -Deal with Customers Using a Social Media Platform - U(H9Y004) The qualification has a number of benefits • It can be offered to volunteers, staff, people on work experience, helping these people achieve a nationally recognised qualification • learners can then continue on to complete an SVQ at level 2 in Customer Service.