Course details
Course description
This course is for people who would like to develop skills in catering and customer service. There will be a mix of practical and classroom based learning and also an opportunity to engage in a work placement experience.
Students will complete and NPA in Professional Cookery and an NPA in Customer Service. NPA Cookery includes Food Preparation Techniques, Food Hygiene, Cookery Processes and Craft Baking. NPA Customer Service includes Communication Skills for Customer Service, Social Media for Customer Service and Customer Service: Product and Service Requirements. Developing Essential Skills and use of My world of Work will help students to build up career managements skills
Learning outcome
Hospitality Level 5
Entry requirements
There are no formal entry requirements but a keen interest and understanding of the hospitality industry would be advantageous
Course options
Course details
Full time
21st Aug 2023 to 14th Jun 2024
Cost: Visit the provider's website for details.
Venue details
Scottish Borders Campus
Nether Road
Galashiels
TD1 3HE
This is the main contact address for the provider. This may not be the location where this course is presented.