Information and Communication Handling in Caregiving

Course description

You need to build up effective communication skills to have a thriving career in health and social care. This caregiving course addresses the issue of information handling in the fields of healthcare and social care in the UK. We explain how to develop good interpersonal skills and provide formal, written, verbal and nonverbal communication strategies. We also show you how to bridge communication barriers, protect your client's data and more.

Active communication and interpersonal skills play a crucial role in healthcare and social care. Medical practitioners, social workers and caregivers need to be able to send and share information efficiently to help them develop strong working relationships and ensure that important data is transmitted accurately and privately. Communication experts stress that the needs of the patient are always the most crucial aspect of healthcare and social care and that effective communication is key to good patient care. Care professionals should thus be able to identify constructive ways to communicate with people on an individual basis.

This caregiving course explains how to handle information and communication and examines the UK regulations governing the secure sharing of patient data. We examine verbal and nonverbal communication techniques that you can use to establish constructive professional connections with your clients. We highlight the importance and contributions of sign language and technological aids in nonverbal communication. You will also learn to use clues from ‘objects of reference’ to engage with patients and encourage interaction with service users.

Effective communication depends on certain elements and we investigate the driving forces behind body language and the triggers for reaction scenarios. We provide strategies that can help you to overcome communication barriers in the work environment. The course also explains how to ensure the secure handling of information and examines systems used to store data. We go through the Caldicott principles of data confidentiality and lay out the eight principles of data protection employed in the UK. Sign up to improve your communication and information management skills as a care professional and learn how to protect your client’s dignity and advance your caregiving career.