Business and Administration

Course description

The SVQ 2 qualification is made up of 3 mandatory and 2 optional units which are selected to match the job the candidate is currently doing.Units include:* Manage customer relations* Maintain the drinks service* Maintain the reception service* Organise business travel and accommodation* Deal with visitors* Organise and support meetings* Manage yourself* Use a telephone system* Use various software applications* Work effectively with other people* Use specialist or bespoke software* Research and report informationEvidence for the qualification will be provided through visual observations carried out in the workplace by your allocated assessor, along with a portfolio of evidence which is created by the candidate. The candidate will also have to show that they have appropriate knowledge and understanding of their job by answering a range of questions.

Learning outcome

You could progress onto the SVQ Level 3 SCQF 6/7