Explore digital courses

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your learning journey. This course introduces…

This course introduces prospective, and existing, AWS sellers to AWS Marketplace from the seller perspective. Learners will see how to publish AMI, container, and SaaS products in AWS Marketplace, and have the opportunity to solidify their…

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some…

This Learning Path helps you build knowledge on serverless concepts and introduces common patterns and best practices that you can use as the basis for serverless applications. This Learning Path presents domain-specific content and includes…

This Learning Path helps you build knowledge on serverless concepts and introduces common patterns and best practices that you can use as the basis for serverless applications. This Learning Path presents domain-specific content and includes…

Customer data comes in all shapes and forms and from every direction. It's more critical than ever to connect and process all of that data, so that you can enable more data-driven decisions. In this course, Glenn Gillen will show you how to…

This assessment validates your comprehension of the Serverless Knowledge Badge Readiness Path. The assessment questions are based on the courses in this learning path. Take all of the courses and then verify your knowledge. Already have some…

Learn the fundamentals of Service Cloud. Understand how to manage cases, use the Service Console, and deliver excellent customer support.

Master the key features of Service Cloud, including the Service Console, Live Agent, and Communities, in the Lightning Experience.

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some…

This credential earner understands methodologies and best practices for building rapport and engaging in productive communication. The individual knows communication skills that are clear and concise, understands when and how to say “no,” and effectively collaborates with colleagues. They know personality and behavioral characteristics critical to customer success, show an ability to self-evaluate personality strengths and weaknesses, and can apply strategies to improve upon these attributes.

This credential earner knows best practices essential to resolving client problems through organization, retrieval, and usage of resources and information essential to customer success operations. The individual understands concepts and methods related to Service Level Agreements (SLAs), application of support ticketing systems, Knowledge-Centered Service (KCS) methodology, and application of effective typing and dictation skills.