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Optimize your Dynamics 365 Contact Center deployment by configuring advanced channel settings that improve representative efficiency, customer experience, and operational visibility.

Units in this learning path:

• Introduction
• Manage Advanced Conversation Settings
• Configure Advanced Message Settings
• Configure Timeline
• Configure Channel Integration Framework
• Configure Feedback Copilot Studio
• Knowledge Check
• Summary

Products: Dynamics Contact Center, Dynamics 365, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 47 minutes

In this module, you learn how Azure Monitoring alerts proactively notify you when Azure Monitor data indicates there might be a problem with your infrastructure or applications before the problem becomes one for your users.

Units in this learning path:

• Introduction
• Azure Monitor Alerts
• Action Groups
• Alert Rules
• Alert Processing Rules
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 21 minutes

Use Azure Policy to enforce policies and safeguards on your Kubernetes clusters at scale. Azure Policy Ensures that your cluster is secure, compliant, and consistent across your organization.

Units in this learning path:

• Introduction
• Understand Azure Policy Kubernetes Clusters
• Install Azure Policy Add Azure Kubernetes Service
• Assign Policy Definition Azure Kubernetes Cluster
• Host Based Encryption Azure Kubernetes Service
• Create Custom Namespace
• Knowledge Check
• Summary

Products: Azure

Roles: Administrator

Level: Intermediate

Duration: 41 minutes

AWS Client VPN provides access to AWS resources in an on-premises network from any location. With global requirements for work from home, connecting and staying connected is important. This course contains two independent lessons: The first…

In this course, you will configure and deploy Amazon PrivateLink using the AWS Console. There is a video tutorial that shows how to create VPC endpoint services with network load balancers and private DNS. You will learn to provide permissions to…

Learn environment provisioning, service connection configuration, and automated testing infrastructure setup.

Units in this learning path:

• Introduction
• Provision Configure Target Environments
• Exercise Set Up Service Connections
• Configure Automated Integration Functional Test Automation
• Understand Shift Left
• Set Up Run Availability Tests
• Explore Azure Load Testing
• Set Up Run Functional Tests
• Knowledge Check
• Summary

Products: Azure, Azure Artifacts, Azure Boards, Azure Cloud Services, Azure Devops, Azure Pipelines, Azure Repos, Azure Test Plans, Github

Roles: Administrator, AI Engineer, Data Engineer, Developer, Devops Engineer, Platform Engineer, Security Engineer, Security Operations Analyst, Service Adoption Specialist, Solution Architect, Startup Founder, Technology Manager

Level: Advanced

Subjects: Devops, Cloud Security, Data Engineering

Duration: 120 minutes

Use the Customer Data Platform to administer permission configuration, environments, and system processes in Customer Insights - Data.

Units in this learning path:

• 1 Introduction
• 2 Create Environments
• 3 System Process Status
• 4 Schedule System Refreshes
• 5 Configure Permissions
• 6 Check
• 7 Summary

Products: Customer Insights Data

Roles: Administrator, Business Analyst, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management, Data Analytics

Duration: 23 minutes

Teams Phone requires some configuration before users can make calls, receive calls, and use all the features. Microsoft Calling plans or Operator Connect for your PSTN must be configured before phone numbers can be assigned to users.

Units in this learning path:

• Introduction
• Configure Emergency Calling Plans
• Manage Configure Microsoft Phone Numbers
• Configure Operator Connect
• Configure Phone Policies
• Create Manage Teams Policies
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator, Network Engineer

Level: Advanced

Subjects: Collaboration, Communication

Duration: 67 minutes

In this module, you'll learn how administrators configure Teams Phone with Direct Routing to meet user needs for telephony through a PSTN.

Units in this learning path:

• Introduction
• Design Call Flows
• Implement Sip Trunking
• Configure Emergency Calling for
• Extend Teams Dr Infrastructure
• Deploy Maintain Survivable Branch Appliance
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Collaboration, Communication

Duration: 58 minutes

Use Microsoft Entra to manage access by using entitlements, access reviews, privileged access tools, and monitor access events. (SC-5008)

Modules in this learning path:

• Plan Implement Entitlement Management
• Plan Implement Manage Access Review
• Monitor Maintain Azure Active Directory
• Plan Implement Privileged Access

Products: Entra, Entra Id, Entra Identity Governance

Roles: Administrator, Identity Access Admin

Level: Intermediate

Subjects: Identity Access

Duration: 203 minutes

Azure Database for PostgreSQL efficiently manages vast quantities of data and their structures through system catalogs and views. This module explores how to optimize database performance by accessing and configuring metadata, understanding the role of the vacuum process in maintaining database health, and managing server settings. We introduce practical techniques to enhance your PostgreSQL database administration, useful in environments requiring robust data handling and security features.

Units in this learning path:

• Introduction
• Understand System Catalog Views
• Investigate Metadata
• Explain Purpose Vacuum Autovacuum
• Configure Autovacuum Server Parameters
• Exercise Configure System Parameter Explore Metadata
• Knowledge Check
• Summary

Products: Azure Database Postgresql

Roles: Database Administrator

Level: Intermediate

Subjects: Databases

Duration: 46 minutes

Learn how to install and configure the Hyper-V role in Windows Server, including virtual switch types, advanced networking features such as NIC Teaming, SR-IOV, and SET, and nested virtualization.

Units in this learning path:

• Introduction
• Define
• Define Manager
• Configure Hosts Using Best Practices
• Configure Networking
• Assess Advanced Networking Features
• Define Nested Virtualization
• Knowledge Check
• Summary

Products: Windows Server

Roles: Administrator, Solution Architect

Level: Intermediate

Duration: 48 minutes