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Working with service agreements offers several benefits, including streamlined management of customer commitments, improved service delivery tracking, and enhanced billing and invoicing processes. It allows for more efficient contract management with flexible subscription and fee structures, supports automated price adjustments through indexed sales prices, and ensures compliance with service-level agreements.

Units in this learning path:

• Introduction
• Service Agreements
• Create Project Service Agreement
• Add Subscription
• Manage Subscription Fees
• Create Service Agreement Template
• Copy Service Template Lines
• Add Bill of Materials
• Service Order Level Agreements
• View Manage Reason Codes
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 36 minutes

Learn how to work with service items in Dynamics 365 Business Central.

Units in this learning path:

• Introduction
• Create Modify
• Troubleshoot
• View History
• Use Reports
• Exercise
• Check
• Summary

Products: Dynamics Business Central, Dynamics 365

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 48 minutes

Working with service order dispatching in Dynamics 365 Supply Chain Management is crucial for efficiently managing and assigning service tasks to field technicians. It ensures timely delivery of services, optimizes resource allocation, and improves customer satisfaction by meeting service level agreements. Additionally, it enhances operational efficiency by streamlining the scheduling and tracking of service orders.

Units in this learning path:

• Introduction
• Dispatch Board
• Prioritize Service Orders
• Service Order Status Activities
• Reassign Activities
• Reverse Changes
• Undispatched Orders
• Modify Service Bom
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 35 minutes

Managing service orders is a crucial aspect of providing excellent customer service. This module describes how to effectively create, manage, and track service orders in Dynamics 365 Business Central, helping to lead toward streamlined service operations and enhanced customer satisfaction.

Units in this learning path:

• Introduction
• Create Manage Service Orders
• Create Customer
• Manage Statuses Track Progress
• Comments
• History
• Exercise
• Check
• Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 67 minutes

Working with service orders is crucial for efficiently managing and tracking service-related activities, such as maintenance, repairs, and installations. They help streamline operations by ensuring proper scheduling, resource allocation, and inventory management, therefore improving service quality and reducing delays. Service orders also help with accurate billing, integration with other business functions, such as inventory and finance, and provide valuable insights for performance tracking.

Units in this learning path:

• Introduction
• Service Orders Overview
• Create Monitor Service Orders
• Automatic Service Order Creation
• Item Requirements
• Service Order Address
• Combine Service Orders
• Create Service Subscriptions
• Create Project Service Subscriptions
• Accrue Subscriptions
• Cancel Service Order
• Invoice Subscriptions
• Check
• Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 53 minutes

Learn how to turn customer support commitments into measurable service targets, track KPI status, and trigger timely actions in Dynamics 365 Customer Service.

Units in this learning path:

• Introduction
• Closures Work Hours
• Create Service Level Agreement
• Define Service Level Agreement
• Define Custom Kpi
• Manage Service Level Agreements
• Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 47 minutes

Explore how to work with local and remote Git repositories, including configuring Git and creating new repositories in Business Central.

Units in this learning path:

• 1 Introduction
• 2 Configure Git
• 3 Local Remote Repositories
• 4 Create Local Git
• 5 Use Git Ignore
• 6 Add Remove Files
• 7 Get Status Repository
• 8 Use Remote Git
• 9 Clone Remote Git
• 10 Work Remote Git
• 11 Exercise
• 12 Check
• 13 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Subjects: Process Workflow

Duration: 94 minutes

Learn to work with subcontracts in Dynamics 365 Project Operations.

Units in this learning path:

• Introduction
• Header Line Details
• Subcontract Line Milestones
• Subcontract Project Team
• Check
• Summary

Products: Dynamics 365, Dynamics Project Operations, Dynamics Finance

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 38 minutes

Connect to your finance and operations apps data by using data entities, where data is accessed outside of the application and with different endpoint and external applications.

Units in this learning path:

• 1 Introduction
• 2 Entity
• Extend Data Entity
• 3 Custom Service
• Custom Service Batch Odata API
• 4 Odata Endpoints
• 5 External Web
• 6 Excel
• 7 Powerapps
• 8 Edi
• 9 Verify
• 10 Debug Json
• 11 Check
• 12 Summary

Products: Dynamics 365, Dynamics Finance, Dynamics Scm

Roles: Developer

Level: Advanced

Subjects: Data Management

Duration: 70 minutes

Do you want to know how to create new tables in Business Central? If so, this module is for you. This module focuses on the different table types in Business Central and show you how to create new tables. Additionally, you learn how to use Visual Studio Code snippets to create a table, fields, and keys.

Units in this learning path:

• 1 Introduction
• 2 Get Started
• 3 Types
• 4 Properties
• 5 Fields
• 6 Linking
• 7 Keys
• 8 Dropdown
• Text Search
• 9 Calculated
• 10 Snippets
• 11 Exercise
• 12 Check
• 13 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Duration: 99 minutes

Ensure compliance and efficient tax management by learning about withholding taxes, sales tax exemptions, and conditional taxes for accurate financial reporting.

Units in this learning path:

• Introduction
• Withholding Tax
• Sales Tax Exemption
• Conditional Sales Tax
• Sales Tax Transactions
• Set Up Codes
• Exercise
• Calculate Adjust Tax
• Prepare Periodic Filing
• Check
• Summary

Products: Dynamics 365, Dynamics Finance

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Finance Accounting

Duration: 43 minutes

Learn how to work with the API in Dynamics Business Central.

Units in this learning path:

• 1 Introduction
• 2 Access
• 3 Tips
• 4 Limits
• 5 Create New
• 6 Read
• 7 Bound Actions
• 9 Check
• 10 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Developer

Level: Intermediate

Duration: 43 minutes