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Discover the benefits of unified routing in Dynamics 365 Customer Service, including skill-based routing and configurable interfaces.

Units in this learning path:

• Introduction
• Skill Rating Models
• Skill Type
• Agents
• Conversation
• Classification Methods
• Intelligent Skill Finder
• Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 54 minutes

Learn how to create a business process flow, embed a canvas app, add a timeline, and create a report in a model-driven form.

Units in this learning path:

• Introduction
• Create Business Process Flows
• Exercise
• Embed Canvas App
• Add Timeline
• Create Report
• Check
• Summary

Products: Power Apps

Roles: Maker, Functional Consultant, Business User, Business Analyst, Developer

Level: Beginner

Subjects: Custom App Development

Duration: 47 minutes

Relational databases can store vast quantities of data, but they also need to hold information about the structure of that data. For an operational database management system (DBMS) information about the structure of tables, and all other objects, security, and concurrency, amongst many other settings and metrics, is required. This information is know as metadata and is stored in system catalogs in Azure Database for PostgreSQL. In addition to directly accessing system catalogs, you can access system views which present the data from system catalogs in more understandable or useful ways.

Units in this learning path:

• Introduction
• Overview of System Catalogs Views
• Investigate Metadata
• Exercise Investigate Metadata
• Knowledge Check
• Summary

Products: Azure Database Postgresql

Roles: Database Administrator

Level: Intermediate

Subjects: Databases

Duration: 36 minutes

Learn about templates in Microsoft Power Platform.

Units in this learning path:

• 1 Introduction
• 2 Prerequisites
• 3 Templates
• 4 Exercise
• 5 Check
• 6 Summary

Products: Power Automate, Power Platform, Power Apps

Roles: Administrator, Functional Consultant

Level: Intermediate

Subjects: Information Protection Governance

Duration: 41 minutes

Try a template and write your own instructions with text generation in AI Builder.

Units in this learning path:

• Introduction
• Create Text Azure Open AI Cloud Flow
• Create Text Azure Open AI App
• Check
• Summary

Products: AI Builder, Power Platform, Power Automate

Roles: Maker

Level: Intermediate

Subjects: Process Workflow, Artificial Intelligence

Duration: 40 minutes

Tenant and environment admins use the Power Automate Admin center to manage data policies and environments for Power Automate deployments.

Units in this learning path:

• 1 Introduction
• 2 Flow Export Import
• 3 Share Flows
• 4 Knowledge Check
• 5 Summary

Products: Power Platform, Power Automate

Roles: Functional Consultant, Maker, Administrator

Level: Beginner

Subjects: Data Management

Duration: 36 minutes

Learn about the Azure Cosmos DB libraries, and then download the libraries to use in a .NET, Python, or JavaScript (Node.JS) application.

Units in this learning path:

• Introduction
• Understand Sdk
• Import from Package Manager
• Connect to Online Account
• Implement Client Singleton
• Configure Connectivity Mode
• Exercise Connect to
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Cloud Computing

Duration: 45 minutes

Learn how to use the Frequently bought together model.

Units in this learning path:

• Introduction
• Use Fbt Insights
• Check
• Summary

Products: Mscloud Retail, Industry Solutions

Roles: Functional Consultant, Solution Architect, Data Analyst

Level: Advanced

Subjects: Business Applications

Duration: 21 minutes

In this introductory course, you'll learn the six critical elements to drive adoption of your Microsoft cloud services to deliver value to your company. This course is applicable to any size company and uses Office 365 and Microsoft Teams as the example service to create real world scenarios.

Modules in this learning path:

• Service Adoption Intro
• Service Adoption Start
• Service Adoption Experiment
• Service Adoption Scale

Products: M365

Roles: Administrator

Level: Beginner

Subjects: Business Applications

Duration: 145 minutes

Deploy and set up the Retail Insights dashboard in Store operations to gain valuable insights.

Units in this learning path:

• Introduction
• Deploy Dashboard
• Set Up Dashboard
• View Retail Insights
• Check
• Summary

Products: Mscloud Retail, Industry Solutions

Roles: Functional Consultant, Solution Architect

Level: Intermediate

Subjects: Business Applications

Duration: 20 minutes

This module explains how to use the Sales and Commerce capability.

Units in this learning path:

• Introduction
• Use Insights from Sales Commerce
• Check
• Summary

Products: Mscloud Retail, Industry Solutions

Roles: Solution Architect, Developer, Functional Consultant

Level: Advanced, Intermediate

Subjects: Business Applications

Duration: 16 minutes

Do you want to know how to use the sales and inventory forecast to manage inventory? The Sales and Inventory Forecast extension predicts potential sales by using historical data and gives a clear overview of expected stockouts. This module explains how this extension works and how it is set up.

Units in this learning path:

• 1 Introduction
• 2 Setup
• 3 Use Forecasts
• 4 Exercise
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Marketing Sales, Supply Chain Management

Duration: 37 minutes