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Learn how to connect customer interactions across channels, preserve customer and case context, route work to suitable representatives, and apply AI assistance in Copilot Service workspace.

Units in this learning path:

• Introduction
• Engagement Models
• Channel Types
• Interaction Flow
• Customer Case Context
• Copilot Service Workspace
• AI Assisted Engagement
• Knowledge Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Customer Relationship Management

Duration: 50 minutes

In this module, you'll learn how to use Windows accessibility features on Surface devices to support inclusive work. You'll explore the vision, hearing and comprehension, and mobility and input accessibility features available in Windows 11. You'll also learn how to customize these features to meet your needs.

Units in this learning path:

• Introduction
• Vision Accessibility Features
• Hearing and Comprehension Features
• Mobility and Input Accessibility Features
• Knowledge Check
• Summary

Products: Surface

Roles: Administrator, Business Leader, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 26 minutes

Learn to use AI tools to simplify and translate educational communications, ensuring inclusivity and accessibility for diverse families.

Units in this learning path:

• Introduction
• Translate Simplify Written Communication
• Make Live Meetings Accessible
• Offer Flexible Engagement Options
• Reflection Exercise
• Knowledge Check
• Summary

Products: M365, Microsoft 365 Copilot, Office Teams, Office Powerpoint, Office Word

Roles: K 12 Educator, School Leader

Level: Beginner

Subjects: Artificial Intelligence, Generative AI

Duration: 21 minutes

Learn how to implement reporting and data visibility, delegate administration using role-based access control, and maintain tenant health to keep your Microsoft Intune environment operationally ready.

Modules in this learning path:

• Implement Reporting Data Visibility
• Apply Rbac Admin Delegation
• Maintain Tenant Health

Products: M365, Windows, Intune

Roles: Administrator

Level: Intermediate

Subjects: Cloud Computing, It Management Monitoring

Duration: 135 minutes

Reading Progress in Microsoft Teams helps learners build reading fluency while allowing educators to easily track progress and save time for active instruction.

Units in this learning path:

• Introduction
• Why Fluency Matters
• Create Reading Progress Assignment Teams
• Learner View Reading Progress Assignment
• Educator Review Reading Progress Assignment
• Educator Manual Review Reading Progress Assignment
• Learner Resubmission of Reading Progress Assignments
• Insights and Analytics in Reading Progress in Teams
• View the Big Picture
• Knowledge Check
• Summary

Products: Office Teams, M365 Education

Roles: K 12 Educator, School Leader

Level: Beginner

Duration: 60 minutes

This learning path helps IT administrators, service providers, and partners learn how to manage and support Microsoft Surface devices using the Surface Management Portal and Surface Support Portal. Learners compare both portals, understand how Intune enrollment and tenant context affect access, and practice selecting the correct portal for common management and support tasks. Through task-based modules and decision scenarios, learners verify prerequisites, assign required roles, initiate service or support actions, and track requests using the correct portal while following tenant-scoped guardrails and escalation boundaries.

Modules in this learning path:

• Introduction to Surface Portals
• Getting Started Surface Management Portal
• Getting Started Surface Support Portal
• Confirm Access Assign Roles
• Tenant Setup Surface
• Surface Portal Service Support
• Troubleshooting Surface Portal Access
• Surface Support Service Provider

Products: Surface

Roles: Administrator, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 104 minutes

In this module, you'll learn about Surface Pro for Business with Snapdragon® X Elite and Plus processors.

Units in this learning path:

• Introduction
• Overview Copilot Plus PC
• Future AI Computing
• Data Privacy and Control
• Optimize Critical Software
• Knowledge Check
• Summary

Products: Surface

Roles: Business Owner, Business User, Administrator, Technology Manager

Level: Beginner

Duration: 19 minutes

This Learning Path introduces Surface for Business solutions and how they help organizations thrive. Learn about the latest Surface for Business devices, how to choose the right models for different roles, modernizing confidently after Windows 10 end of support, and planning and managing deployment. This path is deal for IT decision makers, IT administrators, and business leaders guiding device strategy and rollout.

Modules in this learning path:

• Introduction to Surface Laptop 13 Inch
• Surface Business Snapdragon
• Introduction to Surface Pro 12 Inch
• Introduction to Surface Pro 13 Intel
• Introduction to Surface Laptop Business
• Introduction to Surface Laptop Business Intel
• Choose Best Surface Business
• Plan Manage Surface Business
• Modernize Surface Windows 10 End of Support

Products: Surface

Roles: Administrator, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 227 minutes

The Surface for Business Accreditation 2026-2027 provides a comprehensive overview of the Surface for Business ecosystem. Explore the latest Surface devices, hardware innovations, software experiences, and security and management capabilities that support modern work. You'll also learn how Surface solutions address the needs of different employee personas and business scenarios, helping you confidently identify and position the right devices for your customers and organizations.

Modules in this learning path:

• Introduction to Microsoft Surface Laptop 8th Edition
• Introduction Surface Pro 12th Edition
• Introduction Surface Laptop 13 1st Edition
• Introduction to Surface Pro 12 Inch
• Choose Best Surface Business

Products: Surface

Roles: Administrator, Business Owner, Business User, Technology Manager

Level: Beginner

Duration: 136 minutes

This course was developed by members of AWS Technical Field Communities (TFC), an AWS community of technical experts. The content is intended to complement our standard training curriculum and augment your AWS learning journey. We are aware some…

In this course, you will learn about the commitments of Amazon and Amazon Web Services (AWS) to sustainability, how to optimize workload architectures for sustainability, and AWS as a technology partner for sustainability transformation. By the…

Discover how to synchronize and fulfill sales orders between Dynamics 365 Business Central and Shopify, including shipment syncing and gift card usage.

Units in this learning path:

• Introduction
• Set Up
• Sync Orders
• Create Sales Documents
• Sync Shipments
• Exercise
• Exercise Documents
• Check
• Summary

Products: Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 55 minutes