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Learn how to configure proactive engagement in Dynamics 365 Contact Center to initiate outbound voice calls and SMS messages using AI agents and service representatives, configure campaigns with engagement types and dialing modes, and monitor performance with the proactive engagement dashboard.

Units in this learning path:

• Introduction
• Set Up Proactive Engagement
• Configure Proactive Campaigns
• Set Up Proactive Outbound Dashboard
• Knowledge Check
• Summary

Products: Dynamics Contact Center, Dynamics 365, Microsoft Copilot Studio

Roles: Functional Consultant, Administrator

Level: Intermediate

Subjects: Business Applications, Customer Relationship Management

Duration: 32 minutes

Do you want to know how to receive and invoice purchase documents in Business Central? This module will focus on how to receive items from vendors and how to process purchase invoices.

Units in this learning path:

• 1 Receive Items
• Receive More Items Over Receipt Codes
• 1a Reverse
• 2 Process
• 3 Review
• 3a Correct
• 4 Check
• 5 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Marketing Sales

Duration: 43 minutes

Do you want to learn how to receive and put away items in the warehouse? This module shows how you can post the receipt and put away simultaneously with the inventory put-away document or how you can process them separately with warehouse documents.

Units in this learning path:

• 1 Introduction
• 2 Receive Put Away Items from Purchase Order
• 3 Receive Put Away Items with Inventory Document
• 4 Receive Put Away Items with Warehouse Receipt
• 5 Receive Put Away Items with Warehouse Documents
• Receive Non Inventory Items
• 6 Exercise
• 7 Check
• 8 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Supply Chain Management

Duration: 68 minutes

Do you want to know about how to manage warehouse shipments? This module discusses typical warehouse transactions.

Modules in this learning path:

• Receive Orders
• Put Items Away
• Cross Dock Items

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Data Management, Supply Chain Management

Duration: 111 minutes

Do you want to learn how to receive items in the warehouse? This module explains how you can receive one or multiple orders at once.

Units in this learning path:

• 1 Introduction
• 2 Create Warehouse Receipt
• 3 Post Receipt
• 4 Receive Items
• Receive Non Inventory Items
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 49 minutes

Asset transactions using the reclassification journal, transfers, and splits are discussed in this learning path.

Modules in this learning path:

• Use Fixed Assets Reclassification Journal
• Transfer Split Combine Fixed Assets

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 57 minutes

Identify and fix common schema design mistakes in Azure DocumentDB, including unbounded arrays, collection sprawl, unnecessary indexes, over-normalization, and case-sensitivity issues.

Units in this learning path:

• Introduction
• Avoid Unbounded Arrays Collection Sprawl
• Identify Unnecessary Indexes Over Normalization
• Handle Case Sensitivity
• Exercise Identify Fix Anti Patterns
• Knowledge Check
• Summary

Products: Azure Documentdb

Roles: Developer

Level: Intermediate

Subjects: Databases

Duration: 62 minutes

Learn about AI Builder Text recognition and how to use it with other Microsoft Power Platform products.

Units in this learning path:

• 1 Introduction
• 2 Solve Problems
• 3 Build Flow
• 4 Build Application
• 4a Check
• 5 Summary

Products: AI Builder, Power Platform, Power Automate

Roles: Business User, Maker

Level: Beginner

Duration: 34 minutes

Do you want to find out how to reconcile bank accounts in Business Central? The bank reconciliation feature and reconciliation journals are discussed in this learning path.

Modules in this learning path:

• Bank Reconciliation Dynamics 365 Business Central
• Reconciliation Journals Dynamics 365 Business Central
• Use Payment Journals Dynamics 365 Business Central

Products: Dynamics 365, Dynamics Business Central

Roles: Business User, Functional Consultant

Level: Intermediate

Subjects: Business Applications

Duration: 114 minutes

Learn how to post fixed assets opening transactions, including acquisition costs and depreciations in Dynamics 365 Business Central.

Units in this learning path:

• 1 Introduction
• 2 Opening Transactions
• 3 Check
• 4 Summary

Products: Dynamics 365, Dynamics Business Central

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Business Applications

Duration: 29 minutes

This product was updated Sep 26, 2024. At this time, you have access to both the old version and the new version. You have two options: Option 1: Continue with the old version. You have until Oct 26, 2024 to complete it. If you do not complete it…

Any organization or individual runs the risk of a ransomware attack. As such, the ability to promptly spot and respond to an attack remains essential for successful recovery. In this module, you'll learn how to detect, and recover from a ransomware attack.

Units in this learning path:

• Introduction
• Detect Ransomware Attack
• Describe How Respond Ransomware Attack
• Knowledge Check
• Summary

Products: M365

Roles: Student, Business User, Business Owner, Administrator

Level: Beginner

Subjects: Cloud Computing

Duration: 19 minutes