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Learn how to define and schedule services with Microsoft Dynamics 365 Customer Service to provide service to customers at the organization's locations. Prepare for MB-230.

Units in this learning path:

• 1 Define
• 2 Fulfillment
• 3 Activities
• 4 Schedule
• 5 Check
• 6 Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Customer Relationship Management, Field Management

Duration: 52 minutes

Schedules for maintenance workers, assets and other tools are created when work orders are scheduled in Asset Management for Dynamics 365 Supply Chain Management.

Units in this learning path:

• 01 Introduction
• 02 Configure Workers
• 03 Schedule Dispatch
• 04 Calculate Capacity
• 05 Exercise 1
• 07 Check
• 08 Summary

Products: Dynamics 365, Dynamics Scm

Roles: Functional Consultant, Business User

Level: Intermediate

Subjects: Field Management, Supply Chain Management

Duration: 51 minutes

Education partners learn how to implement School Data Sync for education customers. Part of the Partner Success Series.

Modules in this learning path:

• Introduction School Data Sync
• Connect Data School Data Sync
• Manage Data School Data Sync
• Validate Store Monitor Data School Data Sync
• Academic Year Transition School Data Sync
• Earn Advanced Sds Credit Sds Advanced Badge

Products: M365 Education, Microsoft Education Center

Roles: Administrator, School Leader, Technology Manager

Level: Beginner, Intermediate

Duration: 221 minutes

Education partners learn about more advanced features in School Data Sync for education customers. Part of the Partner Success Series.

Modules in this learning path:

• Beyond School Data Sync Basics
• Education Solutions Following School Data Sync Deployment
• Earn Credit School Data Sync Professional Badge

Products: M365 Education, Microsoft Education Center

Roles: Administrator, School Leader, Technology Manager

Level: Beginner, Intermediate

Duration: 68 minutes

Identify your audience, choose suitable report types, and define interface and experience requirements to effectively plan your report design.

Units in this learning path:

• 1 Introduction
• 2 Identify
• 3 Determine
• 4 Define Interface
• 5 Define Experience
• 6 Explore Designs
• 7 Check
• 8 Summary

Products: Power Platform, Power Bi

Roles: Business User, Business Analyst, Data Analyst

Level: Intermediate

Subjects: Data Visualization

Duration: 29 minutes

Explore Power Automate for desktop, enabling automation of complex scenarios using VBScript, JavaScript, PowerShell, and Python.

Units in this learning path:

• 1 Introduction
• 2 Scripting Actions
• 3 Exercise Vbscript
• 4 Exercise Javascript
• 5 Check Knowledge
• 6 Summary

Products: Power Platform, Power Automate

Roles: Developer, Functional Consultant

Level: Advanced

Subjects: Process Workflow

Duration: 33 minutes

Index Azure Cosmos DB for NoSQL data with Azure Cognitive Search.

Units in this learning path:

• Introduction
• Create Indexer
• Implement Change Detection Policy
• Manage Data Deletion Detection Policy
• Exercise Search Data Using Azure Cognitive Search
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Cloud Computing

Duration: 32 minutes

Learn how to search and filter knowledge articles by using Dynamics 365 Customer Service.

Units in this learning path:

• Introduction
• Search Filters
• Federated Search
• Manage Search Providers
• Suggested Keywords
• Search Analytics
• Check
• Summary

Products: Dynamics 365, Dynamics Customer Service

Roles: Business User

Level: Intermediate

Subjects: Knowledge Management

Duration: 52 minutes

Search and investigate with Microsoft Purview Audit.

Units in this learning path:

• Introduction
• Audit Overview
• Audit Configure Manage
• Audit Standard Search
• Audit Copilot
• Audit Premium Investigate
• Audit Export
• Audit Premium Retention
• Knowledge Check
• Summary

Products: Microsoft Purview, M365

Roles: Auditor, Ip Admin, Risk Practitioner

Level: Intermediate

Subjects: Information Protection Governance

Duration: 60 minutes

Learn to search and organize repository history by using filters, blame, and cross-linking on GitHub.

Units in this learning path:

• 1 Introduction
• 2 Search Organize Repository History Github
• 3 Connect Dots
• 4 Knowledge Check
• 5 Summary

Products: Github, Azure

Roles: Devops Engineer, Administrator, Developer, Solution Architect

Level: Beginner

Duration: 38 minutes

Use Azure Data Factory to add data that resides inside or outside the Azure platform into your search indexes.

Units in this learning path:

• Introduction
• Index Data from External Data Sources Factory
• Index Any Data Using Push API
• Exercise Add to Index Using Push API
• Knowledge Check
• Summary

Products: Azure, Azure Cognitive Search

Roles: AI Engineer, Developer, Solution Architect, Student

Level: Intermediate

Subjects: Artificial Intelligence

Duration: 37 minutes

Use Microsoft Purview eDiscovery to search for content across Microsoft 365. This module covers how to configure cases, define search criteria, and locate messages, files, and other organizational data.

Units in this learning path:

• Introduction
• Understand Ediscovery
• Ediscovery Prerequisites
• Create Ediscovery Search
• Conduct Ediscovery Search
• Export Results
• Knowledge Check
• Summary

Products: M365, Microsoft Purview

Roles: Administrator, Auditor, Ip Admin

Level: Intermediate

Subjects: Information Protection Governance, Compliance, Security

Duration: 34 minutes