Explore digital courses

Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.

Units in this learning path:

• Introduction
• Diagnose Troubleshoot Phone Number Assignment
• Diagnose Troubleshoot Microsoft Teams Client Issues
• Diagnose Troubleshoot Call Failures Quality Issues
• Report on Troubleshoot Teams Calls with Call Quality Dashboard
• Diagnose Troubleshoot Direct Routing Issues
• Troubleshoot Monitor Teams Devices
• Monitor Teams Meetings and Calling
• Troubleshoot Teams Room Devices
• Knowledge Check
• Summary Resources

Products: M365, Office Teams

Roles: Administrator

Level: Advanced

Subjects: Communication

Duration: 72 minutes

Learn how to monitor Windows Server environments using built-in tools and Azure services, and troubleshoot Windows Server networking, Active Directory, and system issues.

Modules in this learning path:

• Monitor Windows Server Performance
• Manage Monitor Event Logs
• Implement Windows Server Auditing Diagnostics
• Monitor Windows Server Iaas Vms Hybrid Instances
• Monitor Azure Vm Using Diagnostic Data
• Troubleshoot Premises Hybrid Networking
• Troubleshoot Windows Server Virtual Machines Azure
• Windows Server Update Management
• Troubleshoot Active Directory

Products: Windows Server, Azure Monitor

Roles: Administrator

Level: Intermediate

Subjects: It Management Monitoring

Duration: 453 minutes

Monitor and troubleshoot an Azure Cosmos DB for NoSQL solution

Modules in this learning path:

• Measure Performance Azure Cosmos Db SQL API
• Monitor Responses Events Azure Cosmos Db SQL API
• Implementing Backup Restore for Azure Cosmos Db SQL API
• Implement Security Azure Cosmos Db SQL API

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Databases

Duration: 195 minutes

Monitor application health, debug issues, and verify connectivity for AI workloads running on Azure Kubernetes Service (AKS).

Units in this learning path:

• Introduction
• Monitor Logs Metrics
• Troubleshoot Pods Services
• Verify Connectivity
• Exercise Troubleshoot Apps
• Module Assessment
• Summary

Products: Azure Kubernetes Service

Roles: Developer

Level: Intermediate

Subjects: Containers

Duration: 65 minutes

Learn how to monitor virtual machines, containers, and network resources in a hybrid environment with Azure Monitor.

Modules in this learning path:

• Monitor Azure Vm Using Diagnostic Data
• Monitor Azure Arc Enabled Servers
• Design Implement Network Monitoring

Products: Azure, Azure Arc, Azure Log Analytics, Azure Kubernetes Service, Azure Monitor, Azure Portal, Azure Virtual Machines

Roles: Administrator, Developer, Devops Engineer, Security Engineer, Solution Architect, Technology Manager

Level: Beginner

Subjects: Cloud Computing, Infrastructure, It Management Monitoring, Virtual Machine

Duration: 99 minutes

We will learn to use a rich set of REST response codes returned by Azure Cosmos DB request to help you analyze potential issues.

Units in this learning path:

• Introduction
• Review Common Response Codes
• Understand Transient Errors
• Review Rate Limiting Errors
• Configure Alerts
• Audit Security
• Exercise Troubleshoot Application Using Sdk
• Knowledge Check
• Summary

Products: Azure Cosmos Db

Roles: Developer

Level: Intermediate

Subjects: Cloud Computing

Duration: 51 minutes

Learn how to monitor Azure Backup-protected workloads by using Azure Monitor.

Units in this learning path:

• Introduction
• Monitor Jobs and Backup Instances in Backup Center
• Built in Azure Monitor Alerts for Azure Backup
• Built in Metrics Via Azure Monitor
• Configure Monitor Alerts
• Create Alerts Using Log Analytics
• Knowledge Check
• Summary

Products: Azure, Azure Backup

Roles: Administrator, Developer, Solution Architect, Auditor, Business Analyst, Business Owner, Functional Consultant, Privacy Manager, Risk Practitioner, Security Engineer, Solution Architect, Student, Technology Manager

Level: Beginner

Subjects: It Management Monitoring

Duration: 50 minutes

Learn how to monitor your Azure VMs by using Azure Monitor to collect and analyze VM host and client metrics and logs.

Units in this learning path:

• Introduction
• Monitor Vm Health
• Exercise Create Virtual Machine
• View Host Metrics
• Enable Vm Insights
• Collect Log Data
• Summary

Products: Azure, Azure Virtual Machines, Azure Monitor

Roles: Administrator

Level: Beginner

Subjects: It Management Monitoring, Virtual Machine

Duration: 35 minutes

Learn about different reports and dashboards to monitor your Teams environment, including Microsoft 365 and Teams usage reports, Microsoft Adoption Score, Microsoft Entra ID, access reviews, and Microsoft 365 network connectivity dashboard.

Units in this learning path:

• Introduction
• Monitor Usage Reports
• Monitor Microsoft 365 Usage Reports
• Interpret Microsoft Productivity Score
• Manage User Access Azure Active Directory Access Reviews
• Monitor Microsoft 365 Network Connectivity Dashboard
• Manage Teams Notifications Alerts
• Feedback Policies
• Knowledge Check
• Summary

Products: M365, Office Teams

Roles: Administrator

Level: Intermediate

Subjects: Collaboration, Communication, Data Visualization

Duration: 50 minutes

Learn how to monitor the performance of your generative AI application using Microsoft Foundry. This module teaches you to track key metrics like latency and token usage to make informed, cost-effective deployment decisions.

Units in this learning path:

• Introduction
• Why Monitor
• What to Monitor
• How to Monitor
• Prepare Scripts
• Informed Decisions
• Exercise
• Knowledge Check
• Summary

Products: Microsoft Foundry

Roles: AI Engineer

Level: Intermediate

Subjects: Artificial Intelligence, App Development

Duration: 60 minutes

Understand the monitoring capabilities of Azure Arc-enabled servers. Learn about the benefits of and how to onboard Azure Arc-enabled servers to Azure Logs and Metrics, VM Insights, and Azure Monitor Alerts.

Units in this learning path:

• Introduction
• Deploy Manage Observability Agents Using Vm Extensions Azure Arc Enabled Servers
• Onboard Azure Arc Enabled Servers to Vm Insights
• Develop Robust Data Foundation Azure Arc Enabled Servers Azure Monitor Metrics Logs
• Smart Scalable Alerts Azure Arc Enabled Servers with Azure Monitor
• Knowledge Check
• Summary

Products: Azure, Azure Arc, Azure Monitor

Roles: Developer

Level: Beginner

Subjects: It Management Monitoring

Duration: 36 minutes

Learn to monitor, analyze, and tune AI agents for reliability, performance, and continuous improvement in enterprise environments.

Units in this learning path:

• Introduction
• Recommend Process Tools Monitoring Agents
• Analyze Backlog User Feedback AI Agent Usage
• Apply AI Based Tools Analyze Identify Issues Perform Tuning
• Monitor Agent Performance Metrics
• Interpret Telemetry Data Performance Model Tuning
• Knowledge Check
• Module Summary

Products: Microsoft 365 Copilot, M365, Microsoft 365 Copilot Chat, Power Platform, Microsoft Copilot Studio

Roles: Database Administrator, Developer, Administrator, Solution Architect, Technology Manager

Level: Advanced

Subjects: Generative AI, Data Analytics, Data Management, Data Engineering, Data Integration

Duration: 36 minutes